Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Demarea Howard

Richmond

Summary

Motivated professional with a strong work ethic and adaptability. Proven expertise in customer service, enhancing guest satisfaction through effective problem-solving and teamwork. Skilled in cash handling, food safety, and employee training, consistently achieving high operational standards. Efficient in managing server loads and maintaining a welcoming environment to optimize dining operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Bon Appetite
San Mateo
11.2024 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Assisted in training new servers.
  • Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.

Cashier

DSW Shoes
San Jose
02.2018 - 05.2021
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

Washer and Packer

FM Industries Inc.
Fremont
06.2016 - 12.2017
  • Ensured safety protocols were followed while working around the machines at all times.
  • Cleaned and maintained washer machines, including changing filters, hoses and belts.
  • Maintained sanitation levels for work station to reduce spread of bacteria.

Sales Associate Supervisor

G By Guess
Milpitas
04.2013 - 09.2015
  • Ensured that all customer inquiries were addressed promptly and professionally.
  • Reviewed inventory levels on a daily basis and placed orders as needed.
  • Provided constructive feedback to employees regarding their job performance.
  • Performed cashier duties when necessary during peak business periods or unexpected absences.
  • Enforced store policies and procedures consistently among all staff members.
  • Counted and balanced registers.

Cashier

Safeway
Fremont
01.2012 - 08.2015
  • Maintained organized checkout area to enhance customer experience.
  • Greeted customers and addressed inquiries regarding products and services.
  • Issued receipts, refunds, credits, or change accurately to clientele.
  • Followed security protocols for handling large cash transactions.
  • Restocked supplies promptly to ensure availability for customers.
  • Stocked shelves with merchandise to maintain optimal store presentation.
  • Kept accurate records of purchases for inventory management.
  • Executed additional duties as assigned by management.

Education

High School Diploma -

John F Kennedy
Fremont, CA
06-2012

Skills

  • Customer service
  • Food safety
  • Cash handling
  • Point of sale
  • Order management
  • Menu knowledge
  • Employee training
  • Problem solving
  • Team collaboration
  • Food station setup
  • Point of sale operation
  • Upselling techniques

Certification

  • Food Handling card
  • RBS certificate

Timeline

Server

Bon Appetite
11.2024 - Current

Cashier

DSW Shoes
02.2018 - 05.2021

Washer and Packer

FM Industries Inc.
06.2016 - 12.2017

Sales Associate Supervisor

G By Guess
04.2013 - 09.2015

Cashier

Safeway
01.2012 - 08.2015

High School Diploma -

John F Kennedy

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Demarea Howard