Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samia (Rose) Chowdhury

Samia (Rose) Chowdhury

Toronto,ON

Summary

Results-driven professional with over 5 years of experience in hospitality, sales and administrative positions. Focused on delivering exceptional support for customer and guest needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Concierge

MyVip Concierge
07.2023 - 09.2023
  • Interacted with guests upon their arrival, and assisted them with any questions they had about the building
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.

Server/Bartender

Banff Ave Brewing Co
09.2022 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Fundraising Supervisor/ Call Centre Agent

Public Outreach
09.2020 - 03.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

High School Diploma -

Central Toronto Academy
Toronto, ON

Skills

  • Event Planning
  • Administrative Support
  • Customer Service
  • Hospitality
  • Guest Services
  • Guest Experiences

Languages

English
Native or Bilingual

Timeline

Concierge

MyVip Concierge
07.2023 - 09.2023

Server/Bartender

Banff Ave Brewing Co
09.2022 - 01.2023

Fundraising Supervisor/ Call Centre Agent

Public Outreach
09.2020 - 03.2022

High School Diploma -

Central Toronto Academy

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Samia (Rose) Chowdhury