DIVYA MARIA AUGUSTINE
Scarborough,ON
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge
Allied Universal
08.2023 - Current
- Provide exceptional customer service to residents by assisting with inquiries and addressing their needs promptly and professionally
- Facilitate access for authorized personnel, including workers, contractors, and realtors, by issuing keys and ensuring all necessary paperwork is completed
- Manage key distribution and ensure proper documentation for accountability.
Quality Technician
Span Manufacturing Inc
11.2021 - 03.2023
- Verified the conformity of PCB components, soldering, and overall assembly to ensure compliance with industry standards and specifications
- Collaborated with the production team to identify and address any issues related to the manufacturing process that could impact product quality
- Participated in regular team meetings to discuss quality goals, performance metrics, and strategies for enhancing product quality
- Maintained a well-organized record-keeping system for inspection reports.
Investigator Financial Crime Risk
HSBC
02.2020 - 03.2021
- Conducted comprehensive AML and KYC due diligence reviews for Correspondent Banking and Corporate Banking clients
- Conducted end-to-end investigations into flagged unusual account and customer activity in compliance with AML laws and regulations
- Analysed internal alerts and escalated information from lines of business, ensuring accurate identification and reporting of suspicious transactions
- Utilized diverse internal and external data systems to gather evidence supporting reasonable suspicion of money laundering, organized crime, or terrorist financing activities
- Analyse financial documents and statements to identify any suspicious patterns
- Analyzes data and information to provide insights and recommendations
- Assessed client files, transaction patterns, and account activity for potential money laundering risks
- Produced high-quality investigative narratives or case stories and maintained digital case files.
Event Coordinator/Office Administrator
Cricket Association for the Blind in Kerala
01.2015 - 01.2017
- Execute all activities and make correspondence relating to events Office Administration
- Manage day to day administrative work
- Maintaining media relations
- Plan and execute corporate events, press conferences Coordinating social events
- Coordinating and planning Cricket Tournaments Special events coordinator
- MC for events
- Meeting planner
- Content writing for brochures, social media and press releases.
Education
Graduate Certificate in Organization Management -
Cambrian College Sudbury
Master of Business Administration -
Central University of Karnataka, India
Public Relations & Advertising –PG Diploma -
Kerala Media Academy
Bachelor's Degree in Science -
Mahatma Gandhi University, Kerala, India
Skills
- Anti-Money Laundering (AML) and Know Your Customer (KYC) Due Diligence
- Knowledge about FINTRAC/FIU’s
- Transaction Monitoring
- Collaboration and Teamwork
- Analytical Thinking
- Problem Solving
- Communication and Interpersonal Skills
- Handling Privileged and Confidential Information
- Meeting Deadlines under Pressure
- KYC/OFAC and Sanctions Risk (UK region)
- Proficient in MS Office and Excel
- Public Relations
- Media Relations
- Customer Service
- Travel Coordination
- Vendor Interaction
- Event Planning
- Marketing
- Quality Assurance
- Administrative Support
- Conflict Resolution
- Reporting Capabilities
- Interpersonal Communications
- Conference and Meeting Planning
- Telephone Etiquette
- Safety Procedures
Certification
ACAMS IN PROGRESS
References
Available upon request
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Timeline
Concierge
Allied Universal
08.2023 - Current
Quality Technician
Span Manufacturing Inc
11.2021 - 03.2023
Investigator Financial Crime Risk
HSBC
02.2020 - 03.2021
Event Coordinator/Office Administrator
Cricket Association for the Blind in Kerala
01.2015 - 01.2017
Graduate Certificate in Organization Management -
Cambrian College Sudbury
Master of Business Administration -
Central University of Karnataka, India
Public Relations & Advertising –PG Diploma -
Kerala Media Academy
Bachelor's Degree in Science -
Mahatma Gandhi University, Kerala, India
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