SAMER KHURSHID
Mississauga,Canada
Summary
Confident multilingual professional with experience in marketing, communications, strategic planning, and financial management. Bringing valuable leadership competencies, ready to drive innovation, and a passion for customer relations to any industry.
Overview
11
11
years of professional experience
Work History
Sales Associate
Brooks Brothers Factory Outlet
06.2024 - 08.2024
- Provided exceptional customer service, assisted with product inquiries, and achieved sales targets through upselling and cross-selling
- Maintained in-depth knowledge of products, ensured proper product presentation, and managed inventory.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Office Assistant & Project Manager
City of Mississauga
11.2023 - 03.2024
- Launched the Ward 7 Business Awards & Cooksville Historical Society Programs
- Oversaw the Cooksville Community Clean-Up Program and crafted engaging social media content, increasing community engagement by 15%.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Research Consultant
NATO Association of Canada
03.2020 - 09.2023
- Conducted in-depth research and policy development in fields of procurement and Canada's domestic security
- Engaged with stakeholders to ensure seamless collaboration, leading to the implementation of 5 new policies.
- Optimized resource allocation by strategically prioritizing tasks according to project timelines and client expectations.
- Leveraged advanced statistical tools to uncover hidden patterns within datasets, providing valuable insights for decision makers.
- Enhanced research quality by implementing rigorous data analysis techniques and innovative methodologies.
Policy and Program Development Strategist
NATO Association of Canada
09.2019 - 03.2020
- Drafted 13 articles and reports on International Foreign policy, NATO, and the Military Industrial Complex
- Delegated tasks and coordinated meetings.
- Managed high-impact projects from inception to completion, consistently delivering results on time and within budget constraints.
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
- Established metrics and KPIs to measure performance and guide strategic decision-making.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
Marketing & Sales Representative
Fontaine Santé
01.2016 - 01.2020
- Managed product inventory at demo locations, engaged with customers during demonstrations, resulting in a 20% increase in sales.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided feedback from customers to product development team, influencing future product enhancements.
Supply Chain Management Officer
Canadian Armed Forces
01.2014 - 01.2016
- Ensured seamless operations across multiple departments and conducted data analysis to support strategic decision-making.
- Improved team productivity by implementing efficient project management strategies and delegation techniques.
- Enhanced team performance by implementing efficient communication and decision-making strategies.
- Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
- Proved successful working within tight deadlines and a fast-paced environment.
- Increased operational readiness through meticulous equipment maintenance and resource management.
- Conducted detailed after-action reviews, identifying key lessons for future operations success.
Education
Post Graduate Certificate in Public Administration (P.G.C.P.A) - Public Administration
Humber College
Toronto06.2024
Hons Bachelor of Public Policy And Administration - Public Policy And Administration
York University
Toronto06.2019
Skills
- Policy Conceptualization and Designing
- Strategic Planning & Communications
- Creative Thinking & Problem Solving
- Project Management
- Leadership
- Financial Analysis / Budget Formulation
- Data Analytics & Interpretation
- Customer Service
- Stakeholder Communications &Management
- Microsoft Office Suite
- Strong analytical skills
- SPSS Software
- Research methods
- Community Engagement
- Legislative Affairs
- Intergovernmental Relations
Volunteer Experience
Dipika Damerla’s Mississauga Mayoral Campaign, Campaign Data Analytics Specialist, 03/01/24, 06/30/24, Recorded canvassing data and allocated resources for sector-based canvassing., Demonstrated exceptional data gathering and interpretation skills, providing insights that improved campaign strategy and voter outreach by 25% via Microsoft’s Power BI.
Languages
English
Native or Bilingual
French
Native or Bilingual
Urdu
Full Professional
Punjabi
Professional Working
Additional Information
Publications & Research:
13 Publications including
- “Replacing the CF-18s: Options and Opportunity”.
- “Kashmir: Can The Rules Based International Order clean it up without risking all-out war” (It has been sent to Kashmir to encourage the holding of a referendum).- “Canadian Attack Helicopters: A Much-Needed Capability”. (Article discussing procurement options of various attack helicopters for the Canadian Forces).
- “Risen from the Grave: Re-Imagining Battleships Key to Growing NATO’s Naval Power”.
- “Modern Jihad vs. Qur’anic Jihad: Clearing up Misconceptions and Eradicating the Legitimacy of Islamic Terrorist Groups.”
- “Resurrecting the Canadian Dream: The case for the 21st century Avro Arrow”.
Project Management:
- Ward 7 Business Awards Program: Launched a community driven appreciation program for Small and Medium Businesses in Mississauga Cooksville, resulting in a 40% increase in community engagement.
- Cooksville Historical Society Program: Launched Program to preserve the history of the Cooksville area, resulting in a 35% increase in local historical awareness.
- Cooksville Community Cleanup: Organized and managed community cleanup efforts, improving local park conditions and increasing volunteer participation by 50%.
- Humber Communications Capstone: Developed a communications plan for the City of Toronto to improve park enjoyment, leading to a 10% increase in park usage.
- Humber Strategic Planning Capstone: Created a strategic plan for the Department of Finance Canada, addressing key strategic issues and improving department efficiency.
- Humber Finance Capstone: Prepared the River City Budget for 2024/2025, balancing a $2 million budget.
Stakeholder Management:
Managed multiple stakeholder relations initiatives including:
- Hosting the Department of National Defence and Royal Canadian Navy at the HMCS St. Johns event, which was commended for its ongoing NATO service.
- Collaborating with Joint Task Force Central Iraq for Operation Impact event, helping over 200 Canadians understand Canada’s role in the Middle East.
- Collaborating with the Ontario Historical Society during the launch of the Cooksville Historical Society
Timeline
Sales Associate
Brooks Brothers Factory Outlet
06.2024 - 08.2024
Office Assistant & Project Manager
City of Mississauga
11.2023 - 03.2024
Research Consultant
NATO Association of Canada
03.2020 - 09.2023
Policy and Program Development Strategist
NATO Association of Canada
09.2019 - 03.2020
Marketing & Sales Representative
Fontaine Santé
01.2016 - 01.2020
Supply Chain Management Officer
Canadian Armed Forces
01.2014 - 01.2016
Post Graduate Certificate in Public Administration (P.G.C.P.A) - Public Administration
Humber College
Hons Bachelor of Public Policy And Administration - Public Policy And Administration
York University
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