Hadia Sohail
Mississauga,Canada
Summary
Results-driven professional with comprehensive experience in hospitality management, customer service, and operations, complemented by a BBA in Project Management. Proven track record of leading teams, optimizing workflows, and enhancing guest experiences across diverse environments. Skilled in property management, logistics coordination, and leveraging technology to drive efficiency and deliver measurable results. Adept at balancing strategic oversight with hands-on execution to support organizational goals.
Overview
3
3
years of professional experience
Work History
Airbnb Property Manager
Awan Wealth Management
11.2024 - Current
- Managed end-to-end operations of high-performing short-term rentals, ensuring exceptional guest experiences and operational efficiency.
- Handled all guest communications, bookings, and conflict resolution with professionalism, contributing to consistently high satisfaction ratings.
- Conducted detailed post-stay inspections and coordinated maintenance to uphold property standards.
- Streamlined workflows with vendors and housekeeping teams, optimizing turnaround times and quality control.
- Leveraged platform tools and data insights to enhance pricing strategy, occupancy rates, and revenue performance.
Guest Services & Dining Associate
Village Taste
01.2024 - 11.2024
- Delivered exceptional front-of-house service, combining receptionist and waitstaff duties in a fast-paced, customer-centric restaurant environment.
- Greeted and seated guests, managed reservations, and coordinated table flow to ensure efficient service and minimal wait times.
- Provided attentive table service, accurately processed orders, and maintained a deep knowledge of menu offerings to enhance the guest experience.
- Addressed customer inquiries and resolved concerns with professionalism, contributing to high guest satisfaction and repeat business.
- Collaborated closely with kitchen and service teams to ensure seamless communication and timely delivery of food and beverages.
- Maintained a clean, organized front desk and dining area, upholding health and safety standards and brand presentation.
Restaurant Manager
Mumtaz Grill
07.2022 - 12.2023
- Led daily operations of a busy full-service restaurant, overseeing staff performance, customer service, and front- and back-of-house coordination.
- Recruited, trained, and managed a diverse team, fostering a high-performance culture focused on quality, efficiency, and guest satisfaction.
- Implemented service standards and operational procedures that improved workflow, reduced wait times, and enhanced overall dining experience.
- Managed inventory, vendor relations, and supply orders, optimizing cost control without compromising quality.
- Handled customer feedback and conflict resolution with professionalism, ensuring a positive reputation and strong community engagement.
- Monitored financial performance, including sales tracking and expense management, contributing to consistent revenue growth.
General Laborer
National Logistics Services (NLS)
07.2022 - 11.2022
- Accurately retrieved products from designated storage areas using pick lists and work orders, maintaining speed and precision in a fast-paced warehouse environment.
- Packaged items securely for shipment in compliance with company standards and client specifications, ensuring minimal damage and efficient transport.
- Assisted with inventory organization, stock replenishment, and quality control to maintain accurate records and operational flow.
- Operated material handling equipment safely and effectively, adhering to workplace health and safety protocols.
- Collaborated with warehouse teams and supervisors to meet daily fulfillment targets and support overall supply chain efficiency.
Education
Bachelor of Business Administration (BBA) - Finance & Project Management
Yorkville University
01.2025
BTEC Level 3 Extended Diploma - undefined
Roots International Schools & Colleges
01.2022
Skills
- Operations management
- Team management
- Customer service
- Conflict resolution
- Project management
- Property management
- Short-term rental management
- Logistics
- Inventory handling
- Process improvement
- Quality control
- Management platforms
- Reservation systems
Languages
English
Native or Bilingual
Timeline
Airbnb Property Manager
Awan Wealth Management
11.2024 - Current
Guest Services & Dining Associate
Village Taste
01.2024 - 11.2024
Restaurant Manager
Mumtaz Grill
07.2022 - 12.2023
General Laborer
National Logistics Services (NLS)
07.2022 - 11.2022
BTEC Level 3 Extended Diploma - undefined
Roots International Schools & Colleges
Bachelor of Business Administration (BBA) - Finance & Project Management
Yorkville University
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