Sameer Johari

• Conduct daily foot patrols and security assessments across 4 GTA Home Depot stores (#7006, #7114, #2940, #2272), identifying and reporting incidents related to theft, suspicious activity, and safety violations.
• Collaborate with Store Management and Asset Protection Managers to report theft concerns.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Enhanced overall security by conducting thorough patrols and monitoring premises.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Conducted routine patrols at 2 Toronto Public Library branches, ensuring compliance with safety protocols and maintaining a secure environment.

• Monitored entrances, exits, and public areas using CCTV and physical surveillance
• Maintained detailed daily activity logs and incident reports, collaborating with law enforcement.
• Provided exceptional customer service while enforcing library rules and City of Toronto policies, contributing to a safer and more welcoming public space.