Sameer Ali
Calgary,AB
Summary
Experienced professional with 5 years of experience in sales, marketing, customer service, and IT support, supervising, administration. Seeking a challenging role that offers opportunities for growth and development. Demonstrated ability to leverage diverse skillset to drive business success. Strong communication and problem-solving skills, with a proven track record of delivering exceptional customer service. Committed to exceeding expectations and achieving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wearhouse Associate
Bostan Group Chicken And Meat Distributor
10.2023 - 03.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
IT Administrator
Cesta Mart
12.2022 - 09.2023
- Managed and resolved technical issues related to computer systems, software, and networks
- Conducted routine maintenance to ensure efficient system performance
- Collaborated with IT team to develop and implement security measures and protocols to protect Cesta Mart's computer systems and data from potential threats.
Customer Service Representative
Maatco Ltd
04.2022 - 12.2022
- Addressed and resolved customer inquiries, enhancing overall customer experience
- Improved client satisfaction through effective communication and problem-solving skills
- Maintained a positive attitude and professionalism when interacting with customers, representing Maatco Ltd in a positive light and ensuring a positive customer experience.
Supervisor
SmsaExpress
01.2019 - 02.2022
- Efficiently handled mail room operations, ensuring timely distribution and organization
- Facilitated smooth internal communications and coordination within the organization
- Led and managed a team of mailroom staff, daily reporting, emails, etc
- Monitored and evaluated the performance of team members to ensure they are meeting targets and company standards.
Administration Assistant
Al Ibrahim Plastic Private Limited Company
08.2018 - 01.2019
- Supported various administrative tasks and project coordination, contributing to operational efficiency
- Played a key role in organizing company events and managing problem-solving, adaptability, and project deadlines
- Assisted in managing office supplies and equipment.
Sales & Marketing
SKYPRO ksa
01.2018 - 08.2018
- Drove sales growth through effective client engagement and innovative marketing strategies
- Built and maintained strong client relationships, leading to increased business opportunities
- Developed and implemented innovative sales and marketing strategies to increase market share and maximize revenue for the company's products and services.
Education
Bachelor's Degree in commerce -
Sikkim Professional University
Secondary High School -
Telangana Open School Society
Junior High School -
Junior International Indian School
Riyadh, Saudi ArabiaSkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Workplace Safety
- Cash Handling
- Relationship Building
- Flexible Schedule
- MS Office
- Data Entry
- Management Support
- Product Merchandising
- Customer Relationship Management (CRM)
- Adaptable and Flexible
Additional Information
A valid open work permit
Certification
- Excel Dashboard
- CISCO CCNA 200-300
- Data Entry Operator
- Data Analysis
- Logistics Associate
- Warehouse Distribution
Languages
English
Full Professional
Hindi
Limited Working
Urdu
Professional Working
Arabic
Professional Working
Timeline
Wearhouse Associate
Bostan Group Chicken And Meat Distributor
10.2023 - 03.2024
IT Administrator
Cesta Mart
12.2022 - 09.2023
Customer Service Representative
Maatco Ltd
04.2022 - 12.2022
Supervisor
SmsaExpress
01.2019 - 02.2022
Administration Assistant
Al Ibrahim Plastic Private Limited Company
08.2018 - 01.2019
Sales & Marketing
SKYPRO ksa
01.2018 - 08.2018
Bachelor's Degree in commerce -
Sikkim Professional University
Secondary High School -
Telangana Open School Society
Junior High School -
Junior International Indian School
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