Summary
Overview
Work History
Education
Skills
Timeline
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Jane Martin

Bakersfield

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

WEARHOUSE ASSOCIATE

AMAZON (MIT2)
09.2024 - Current
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Wearhouse Associate

Amazon (BFL2)
10.2022 - 02.2023
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.

Cashier

Brazilian Muscles Bowls
03.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Operated cash register to record transactions accurately and efficiently.

Dispatcher

Bakersfield City Towing
06.2019 - 10.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 7 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Education

Mohave River Academy
Bakersfield, CA

Skills

  • Cash register systems
  • Product restocking
  • Issue resolution
  • Customer service
  • Time management skills
  • Work ethic and integrity
  • Customer assistance
  • Patience and empathy
  • Attention to detail
  • Team collaboration

Timeline

WEARHOUSE ASSOCIATE

AMAZON (MIT2)
09.2024 - Current

Wearhouse Associate

Amazon (BFL2)
10.2022 - 02.2023

Cashier

Brazilian Muscles Bowls
03.2022 - 07.2022

Dispatcher

Bakersfield City Towing
06.2019 - 10.2020

Mohave River Academy

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Jane Martin