Sameer Ali
Calgary,Canada
Summary
Experienced professional with 5 years of experience in sales, marketing, customer service, and IT support. Seeking a challenging role that offers opportunities for growth and development. Demonstrated ability to leverage diverse skillset to drive business success. Strong communication and problem-solving skills, with a proven track record of delivering exceptional customer service. Committed to exceeding expectations and achieving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Technician
Cesta Mart
Hyderabad, India
12.2022 - 09.2023
- Managed and resolved technical issues related to computer systems, software, and networks
- Conducted routine maintenance to ensure efficient system performance
- Collaborated with IT team to develop and implement security measures and protocols to protect Cesta Mart's computer systems and data from potential threats.
Customer Service Representative
Maatco Ltd
Hyderabad, India
04.2022 - 12.2022
- Addressed and resolved customer inquiries, enhancing overall customer experience
- Improved client satisfaction through effective communication and problem-solving skills
- Maintained a positive attitude and professionalism when interacting with customers, representing Maatco Ltd in a positive light and ensuring a positive customer experience
- Maintained a high level of professionalism and ethical behavior when interacting with customers to ensure a positive brand image for Maatco Ltd.
Supervisor
SmsaExpress
Riyadh, Saudi Arabia
01.2019 - 02.2022
- Efficiently handled mail room operations, ensuring timely distribution and organization
- Facilitated smooth internal communications and coordination within the organization
- Led and managed a team of mailroom staff
- Monitored and evaluated the performance of team members to ensure they are meeting targets and company standards
- Implemented and enforced company policies and procedures to ensure compliance with local labor laws and regulations
- Developed and implemented strategies to increase employee engagement and satisfaction in the mailroom department.
Administration Assistant
Ibrahim Plastic Private Limited Company
Riyadh, Saudi Arabia
08.2018 - 01.2019
- Supported various administrative tasks and project coordination, contributing to operational efficiency
- Played a key role in organizing company events and managing problem-solving, adaptability, and project deadlines
- Assisted in managing and coordinating administrative tasks, ensuring smooth operations and increased efficiency
- Assisted in managing and coordinating office supplies and equipment, ensuring an efficient and well-stocked workplace.
Sales & Marketing
SKYPRO ksa
Riyadh, Saudi Arabia
01.2018 - 08.2018
- Drove sales growth through effective client engagement and innovative marketing strategies
- Built and maintained strong client relationships, leading to increased business opportunities
- Developed and implemented innovative sales and marketing strategies to increase market share and maximize revenue for the company's products and services.
Education
Bachelor's Degree in commerce -
Sikkim Professional University
07.2023
Secondary High School -
Telangana Open School Society
07.2021
Junior High School -
Junior International Indian School
04.2012
Skills
- Data Analysis
- Digital Advertising
- Adaptability and quick learning
- Proficiency in Microsoft Office Suite and technical troubleshooting
- Communication and interpersonal skills
- Efficient data entry and organizational abilities
- Maintenance & Repair
- Team Management
- Networking
- Organization and Time Management
- Microsoft Word
- Technical Support
- Data Entry
Languages
- Urdu
- Hindi
- Arabic
- English
Languages
English
Professional
Hindi
Professional
Urdu
Professional
Arabic
Limited
Certification
- Excel Dashboard
- CISCO CCNA 200-300
- Data Entry Operator
- Data Analysis
- Logistics Associate/Warehouse Distribution
Timeline
IT Support Technician
Cesta Mart
12.2022 - 09.2023
Customer Service Representative
Maatco Ltd
04.2022 - 12.2022
Supervisor
SmsaExpress
01.2019 - 02.2022
Administration Assistant
Ibrahim Plastic Private Limited Company
08.2018 - 01.2019
Sales & Marketing
SKYPRO ksa
01.2018 - 08.2018
Bachelor's Degree in commerce -
Sikkim Professional University
Secondary High School -
Telangana Open School Society
Junior High School -
Junior International Indian School
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