HARINE THIRUGNANAM
Kitchener,ON
Summary
Dynamic IT Support Technician with a proven track record at VisionTek Canada Inc., recognized for enhancing user satisfaction and operational efficiency. Expertise in data management and collaborative teamwork resulted in optimized cloud infrastructure security, improving deployment efficiency and significantly reducing downtime. Committed to delivering innovative solutions that drive team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Technician
VisionTek Canada Inc.
02.2023 - 09.2024
- Provided troubleshooting solutions which sped up resolution times by 40% for over 100 end users.
- Elevated functionality by diagnosing and fixing issues within the camera components, cutting downtime in half.
- Increased satisfaction rates by 20% via teamwork with engineers to address technical issues.
Junior Engineer as a Program Analyst
Cognizant Technological Solutions
01.2022 - 07.2022
- Decreased downtime by 30% through system improvements and issue resolution.
- Optimized processes and enhanced cloud infrastructure security through Azure DevOps and Active Directory implementations, resulting in a 40% boost in deployment efficiency.
- Directed cross-functional teams in seamless cloud integration projects, boosting performance metrics significantly.
Education
Post Graduate Diploma - Cloud Computing
Conestoga College
Waterloo, ON08.2024
Post Graduate Diploma - Project Management
Conestoga College
Kitchener, ON08.2023
Bachelor of Engineering - Electronics and Communication Engineering
Velammal Engineering College
Chennai, India07.2022
Skills
- Data Management with SQL
- Experience with Azure Databricks
- Python Programming
- Apache Spark Data Processing
- Experience with Hadoop
- Data warehousing
- Skilled in ETL Process Management
- Cloud Platform Management
- Effective Solution Development
- Collaborative Teamwork
- Data Visualization Expertise (MS Power BI, and Tableau)
- Skilled in Microsoft Office Tools
- Cloud Technology Implementation
- Data analysis
Certification
Databricks Certified Data Engineer Associate.
Microsoft Certified : Azure Data Fundamentals (DP 900).
Microsoft Certifies: Azure Fundamentals (AZ900)
Timeline
IT Support Technician
VisionTek Canada Inc.
02.2023 - 09.2024
Junior Engineer as a Program Analyst
Cognizant Technological Solutions
01.2022 - 07.2022
Post Graduate Diploma - Cloud Computing
Conestoga College
Post Graduate Diploma - Project Management
Conestoga College
Bachelor of Engineering - Electronics and Communication Engineering
Velammal Engineering College
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