Dynamic Senior Product Support Engineer with a proven track record at Orderful Inc., specializing in technical support processes and customer success engineering. Excelled in enhancing product reliability and customer satisfaction through effective troubleshooting and coordination with cross-functional teams. Skilled in data analysis and communication, achieving significant improvements in support request management.
Canadian Citizen
Available upon request.
6+ years of professional experience working in a fast-paced software environment and coordinating with various teams across various departments, including Technical support, Software Development, Product/Program Management, and Customer Success. Highly motivated team player who is comfortable working independently. Customer enthusiastic & advocate.
Website building, Built technical support processes and structure, Application Support engineering, Customer Success engineering, Customer Success, Technical Support, Customer Support, Escalation Engineering