Sameeksha Mahajan
Dollarama
Edmonton,AB
2027
years of professional experience
Dynamic administrative professional with 3+ years of experience in logistics and customer service. Proven track record improving operational efficiency by 20% and enhancing client satisfaction through streamlined invoice processing, proactive problem resolution, and effective vendor coordination.
Work History
Sales Associate
- Greeted customers and provided friendly, efficient customer service.
- Operated the cash register and processed cash, debit, credit, and gift card transactions accurately.
- Restocked shelves and ensured merchandise was neatly displayed according to company standards.
- Assisted customers in locating products and answering questions about store items.
- Received, unpacked, and organized incoming shipments.
- Monitored inventory levels and reported low-stock items to supervisors.
- Maintained a clean, organized, and safe shopping environment.
Administrative Assistant
3 Years 3 Months- - Directed customer inquiries, reducing response time by 30%.
- - Resolved client issues, achieving a 95% satisfaction rate.
- - Managed invoice processing for 200+ transactions monthly using accounting software.
- - Coordinated vendor shipments, increasing on-time delivery by 15%.
- - Scheduled and organized meetings, including preparing agendas and recording minutes.
- - Maintained organized digital and physical filing systems, improving document retrieval efficiency.
- - Managed calendars and appointments for senior staff, optimizing daily operations.
- - Handled office supply inventory and procurement to ensure uninterrupted workflow.
- - Assisted in onboarding new staff by preparing documentation and orientation materials.
- - Prepared and formatted internal reports and presentations for management.
- - Supported cross-functional teams with administrative tasks to improve collaboration and workflow.
- - Ensured confidentiality and proper handling of sensitive company information.
Customer Service Representative
8 Months- - Handled 50+ customer inquiries daily via phone, email, and chat.
- - Led support teams across multiple zones, improving service consistency.
- - Streamlined administrative reporting, reducing errors by 25%.
Security Supervisor
2 Years 4 Months- - Supervised security operations for facilities, ensuring 100% compliance with safety protocols.
- - Trained 20+ staff on emergency response, enhancing preparedness.
- - Conducted regular safety audits, mitigating hazards promptly.
Education
Diploma - Supply Chain Management
Skills
- Office Administration & Support
- Calendar & Meeting Management
- Document Preparation & Filing
- Invoice Processing & Data Entry
- Customer Service & Problem Resolution
- Vendor Coordination & Logistics
- Travel Planning & Scheduling
- Confidentiality & Record Keeping
Languages
English (Native)
English
Elementary
Hindi
Elementary
Punjabi
Elementary
Timeline
Administrative Assistant
Charger Logistics Inc
01.2021 - 04.2024Read More
Customer Service Representative
U-Haul
05.2020 - 01.2021Read More
Security Supervisor
G4S Canada
03.2018 - 07.2020Read More
Lambton College of Applied Arts and Technology
Diploma from Supply Chain Management
Read More
Sales Associate
Dollarama
2024 - 03.2026Read More