Sama Sultan
London,ON
Summary
Highly motivated and detail-oriented sales associate with over five years of retail experience. Skilled in providing exceptional customer service and building positive relationships with both customers and colleagues through effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate / Cashier
Zara
08.2022 - Current
- Delivered personalized and attentive customer service, ensuring a positive shopping experience for all customers.
- Proficient in handling phone calls and providing merchandise expertise to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Marketed Zara's mobile app by raising awareness, increasing downloads, acquiring new customers, and maintaining them with a focus on brand consistency.
Service Coordinator
Laura Canada
08.2018 - 08.2022
- Placed a sense of urgency in executing administrative requirements and extracted communications via phone, email, customer orders and online orders.
- Trained and supervised new hires to meet above and beyond professional expectations.
- Managed customer transactions and captured all relevant information in the CRM.
- Exceeded goals of promoting the loyalty program to all customers.
Brand Ambassador
Wealthsimple Cash
12.2021 - 06.2022
- Established and maintained a comprehensive understanding of Wealthsimple Cash and used that knowledge to promote the app among Western Students.
- Built a community of Wealthsimple Cash users on campus by attending student events and proactively reaching out to student-run organizations.
- Drew favorable attention to Wealthsimple Cash through social media marketing and Instagram content promotion.
Education
Bachelor of Arts - Sociology
04.2022
Skills
- Customer Service
- Effective Planner
- Strong Verbal and Written Communication
- Excellent Communication
- Sales Development
- Detail Oriented
- Telephone Etiquette
Timeline
Sales Associate / Cashier - Zara
08.2022 - Current
Brand Ambassador - Wealthsimple Cash
12.2021 - 06.2022
Service Coordinator - Laura Canada
08.2018 - 08.2022
King's University College - Bachelor of Arts, Sociology