Samarvir Singh Khattra
Brampton
Summary
Detail-oriented professional with a diverse background in customer service, data analysis, and administration. Strong communication, writing, and research skills. Proficient in English, Hindi, Punjabi, and basic French. Passionate about contributing to the development of innovative AI technologies.
Overview
7
7
years of professional experience
Work History
Deals Administrator
Royal LePage Certified Realty
03.2024 - Current
- Support agents and clients with transaction processing.
- Maintain personnel records and update internal databases to support document management.
- Provide exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Develop and maintain up-to-date database of contacts, facilitating quick and efficient communication.
- Implement customer feedback system, leading to improved service delivery and customer satisfaction.
- Gather, organize and input information into digital database.
Security Dispatcher
Best Guard Security
02.2022 - 01.2024
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Prepared detailed incident reports to facilitate appropriate follow-up.
Customer Service Associate
Walmart
02.2020 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
Data Analyst
Infinity Micro Solutions
05.2018 - 07.2019
- Utilized data visualization tools to effectively communicate business insights.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Education
Bachelor of Science - Information Technology
Lovely Professional University
PHAGWARA, INDIA03-2018
Diploma - Automotive Technology
Melbourne Institute of Engineering
MELBOURNE, AUSTRALIA03-2010
Conference And Event Planner
Academy of Learning Career College
Toronto, ON03-2026
Skills
- Excellent writing and proofreading
- Strong research and fact-checking
- Microsoft Excel and data analysis
- Event and conference planning
- Customer service and communication
- Time management and multitasking
Languages & Certifications
English, Hindi, Punjabi, Basic French
IELTS – Overall Band Score: 8
Timeline
Deals Administrator
Royal LePage Certified Realty
03.2024 - Current
Security Dispatcher
Best Guard Security
02.2022 - 01.2024
Customer Service Associate
Walmart
02.2020 - 01.2022
Data Analyst
Infinity Micro Solutions
05.2018 - 07.2019
Bachelor of Science - Information Technology
Lovely Professional University
Diploma - Automotive Technology
Melbourne Institute of Engineering
Conference And Event Planner
Academy of Learning Career College
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