Harjot Dhindsa
Brampton,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Deals Administrator
Re/Max Paramount Realty Inc.
Mississauga, ON
09.2019 - Current
- Process all types of transaction like Sales, Leases, Builder and referral closings in Lone Wolf Software
- Send commission invoices to lawyers and co-operating brokerages
- Follow-up on commission cheques and confirmation of closing
- In charge of Accounts Payable/Account receivable
- Maintained filing system for important documents such as contracts and invoices.
- Multi-task Job: booking appointments, faxing, copying, emailing documents, calling vendors, and confirming appointments with other brokerages.
- Handle client contact lists, including database managementSet up and maintain manual and computerized information filing systems to maintain client and listing records
- Schedule meetings with other departments for review and feedback
- Determine and establish office procedures and routines
- Handle all electronic enquiries
- Order office supplies and maintain inventory
- Open and distribute regular and electronic incoming mail and other material.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Consumer Relation Representative
Concentrix Nissan
Hamilton, ON
06.2017 - 06.2019
- Processed payments from customers for recalls on vehicles.
- Provided product knowledge and recommendations to customers.
- Answered inbound customer inquiries via phone, email and live chat.
- Researched and resolved customer complaints to ensure satisfaction.
- Documenting any Dealership Complaints
- Assisting Co-workers in documenting the cases, working with frustrated customers to make them cheerful and resolving their issues
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Attaching files and documents sent by the customers to update their ownership of the Vehicle
- Authority of issuing refunds for the customers in order if customer wants to cancel the extended warranty or had a recall performed at a third party Dealership
- Maintained updated knowledge through continuing education and advanced training.
- Responded to customer emails and live chats regarding product information and services.
- Participated in team meetings to discuss new initiatives or updates related to products or services.
- Tracked daily performance metrics such as number of calls handled, average call duration.
Hostess
Denny's
Mississauga, ON
09.2016 - 05.2017
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Greeted guests warmly upon arrival, seating them promptly.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Ensured compliance with health and safety regulations at all times.
- Handled cash payments and reconciled daily transactions accurately.
Education
Business Administration -
St. Clair College
04.2017
High School Diploma -
Sacred Heart Convent School
03.2015
Skills
- Staff Management
- Employee Supervision
- Customer Service
- Training and Development
- 32 Wpm Typing Speed
- MS Office
- Bookkeeping
- Recordkeeping and File Management
- Reporting and Documentation
- Verbal and Written Communication
- Customer Relations
- Quickbooks
- Payroll Management
- A/P and A/R
Additional Information
- Professional Skills
- Good English fluency, expert in negotiations with customers for refunds, bilingual, proficient with full Microsoft software and the Internet.
- International English Language Testing System qualified with band 7 out of 9 with good verbal and written communication skills.
- Strong interpersonal skills, problem-solving acumen.
- Proficient in English, Hindi, Punjabi
- Full operational command to run an office independently, including printers, scanners, installations etc.
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Deals Administrator
Re/Max Paramount Realty Inc.
09.2019 - Current
Consumer Relation Representative
Concentrix Nissan
06.2017 - 06.2019
Hostess
Denny's
09.2016 - 05.2017
Business Administration -
St. Clair College
High School Diploma -
Sacred Heart Convent School
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