SAMARTH MATHUR
Hamilton,ON
Summary
- Experienced in customer service, I thrive on keeping customers happy and contributing to company success. I've effectively managed high call volumes, maintained positive customer relationships, and am skilled in using CRM systems. My other strengths include data entry and financial account maintenance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Microsoft D365 Functional Consultant
Brightwork support services LLP
Ahmedabad, Gujarat
01.2021 - 11.2023
- Reviewed and analyzed Cloud-based ERP software for SMBs, unifying finance, supply chain, sales, and service management in a user-friendly platform.
- Produced SOPs to document ERP procedures (Functional and Technical).
- Provided functional consulting services to clients in the areas of business process analysis and optimization.
Freelancer (Graphic Designer)
JB PRINTORIUM
Ahmedabad, Gujarat
05.2020 - 12.2021
- Converted downtime during covid into learning about new freelance services to offer more assistance and boost earnings.
- Created visually appealing print designs, such as brochures, logos, banners, and menus
- Utilized graphic design software to develop innovative layouts, typography, and illustrations
Partner and Manager
Southern Fork restaurant PVT LTD
Ahmedabad, Gujarat
04.2019 - 03.2020
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Optimized profits by controlling food, beverage and labor costs.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
Accounting Manager
Kunal B. Soni & Co.
Ahmedabad, Gujarat
03.2018 - 04.2019
- Compiled data from multiple sources to prepare tax returns accurately and timely.
- Developed complex models utilizing Excel spreadsheets for forecasting future taxable income.
- Discussed and explained various tax forms with taxpayers.
Operations Manager
GLS Business India PVT LTD
Ahmedabad, Gujarat
12.2017 - 02.2018
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Coached and mentored administrative staff, resulting in improved job performance and knowledge.
Call Center Customer Service Representative
Cyfuture PVT LTD
05.2015 - 11.2016
- Fixed appointments for multinational CEO's under Vibrant Gujarat initiative by
Gujarat government. - Communicated with clients for various tourist packages provided by Gujarat government under Gujarat tourism project. Assisted students for the needful criteria under ACPC, Admission Committee,Gujarat.
- Developed new leads each day at or above quotas.
Education
Bachelor of Commerce -
Gujarat University
04.2016
High School Diploma -
St Joseph
03.2013
Skills
- Quick Learner
- Data Entry
- Communication skills
- Vendor Relationship Management
- SOP Writing
- Money Handling
- Upselling and Cross Selling
- Sales Proficiency
- CRM Software (Microsoft D365)
- Script Use
- Customer Service
- Bilingual
- Account Management
Hobbies and Interests
- Cricket/Fitness
- Morning Walks
- Podcasts
- Books/Audiobooks
- Value investing
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Certification
- Pursuing CSC by CSI
Timeline
Microsoft D365 Functional Consultant
Brightwork support services LLP
01.2021 - 11.2023
Freelancer (Graphic Designer)
JB PRINTORIUM
05.2020 - 12.2021
Partner and Manager
Southern Fork restaurant PVT LTD
04.2019 - 03.2020
Accounting Manager
Kunal B. Soni & Co.
03.2018 - 04.2019
Operations Manager
GLS Business India PVT LTD
12.2017 - 02.2018
Call Center Customer Service Representative
Cyfuture PVT LTD
05.2015 - 11.2016
Bachelor of Commerce -
Gujarat University
High School Diploma -
St Joseph
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