SAMANTHA SALMONSON
Nakina ,ON
Summary
Dedicated professional with more than 3.5 years of experience in customer retention and loyalty initiatives. Strong ability to assess customer needs and implement strategies that lead to increased satisfaction and loyalty. Prepared to apply skills in a supervisory role to drive team success and customer engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optical Dispenser
See Eye Clinic
10.2024 - 07.2025
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
Optical Dispenser
Henderson Vision Centre
07.2018 - 10.2024
- Oversaw office cleanliness while managing the display of eyeglass frames.
- Adjusted plastic or metal frames using tools for precise client fittings.
- Facilitated frame selection for clients, ensuring compatibility with their features.
- Advised on lens options and coatings tailored to enhance vision quality.
- Provided guidance to clients regarding eyeglass maintenance best practices.
- Coached new hires in frame selection and fitting processes effectively.
- Served as Assistant Supervisor, enhancing team performance through mentorship.
- Monitored adherence to optical prescriptions during fitting sessions.
Education
Canadian Certified Optometric Assistant Program - undefined
Winnipeg, MB03.2020
Skills
- Time Management
- Team Work
- Customer Service
- Adaptability
- Inventory Management
Certification
Canadian Certified Optometric Assistant Certification
Languages
English
Native or Bilingual
Timeline
Optical Dispenser
See Eye Clinic
10.2024 - 07.2025
Optical Dispenser
Henderson Vision Centre
07.2018 - 10.2024
Canadian Certified Optometric Assistant Program - undefined
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