- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Artificial Intelligence (AI) and Machine Learning
- Electronics and Circuit Building for automation
Allen Thach
San Bernardino
Summary
Recent graduate with a Bachelor's degree in Information Technology, specializing in Software Systems Engineering, offers a strong foundation of practical experience through projects focused on designing and implementing innovative software solutions. Demonstrated expertise in troubleshooting and optimizing system performance reflects a proactive approach to problem-solving, ensuring efficient outcomes. Committed to leveraging technical skills in a collaborative IT environment while providing exceptional user support, with a strong emphasis on continuous growth and team success. Recognized for adaptability and a fresh perspective, complemented by excellent communication and conflict resolution abilities, fostering productive relationships within diverse teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Optical Dispenser
Kaiser Permanente
01.2021 - Current
- Strong ability to interact with customers and understand their needs.
- Aptitude for troubleshooting and resolving customer issues by listening, asking questions, examining frame fits and prescriptions.
- Led presentation and provided technical information to coworkers on the new technology of lenses.
- Understanding of eye health, vision care, and optical products
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
Optical Lab Manager
Lens Crafters
03.2007 - 01.2021
- Managed and trained team members during the company’s transition from EyeNet to Ciao Optical and Sap systems.
- Installation and setup of new and replacement lab machinery and optical equipment; requiring technical calibration and software interaction.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Explained prescriptions, optical terminology and products to customers.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Ensure all optical products meet high standards of quality and compliance by providing performance feedback to team.
- Knowledge of sales techniques and strategies to promote optical products
- Ensure adherence to HIPPA and OSHA industry regulations and standards
- Developing and implement marketing plans to increase sales and customer satisfaction
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Master of Science - Cyber Security
Colorado Technical University
Colorado Springs, CO01-2027
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO03-2025
Skills
- Computer Assembly and Troubleshooting
- Hardware Installation and Configuration
- System Optimization and Performance Tuning
- Inventory management
- Communication and interpersonal skills
- Customer service
- Eyeglass repair
- Record keeping
- Marketing
- Budget control
- Schedule preparation
- Employee onboarding
- Performance management
- Time management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 to 16 staff members.
- Collaborated with Corporate Office in the deployment of Ciao point of sale program to my regional team.
Certification
- Linkedin Learning - IT Help Desk for Beginners
- Google Data Analytics - Process Data from Dirty to Clean, Foundations: Data, Data, Everywhere, Ask Questions to Make Data-Driven Decisions, Prepare Data for Exploration
Interests
Timeline
Optical Dispenser
Kaiser Permanente
01.2021 - Current
Optical Lab Manager
Lens Crafters
03.2007 - 01.2021
Master of Science - Cyber Security
Colorado Technical University
Bachelor of Science - Information Technology
Colorado Technical University