Samantha Proceviat
1171 Ste Therese Lane ,Orleans
Summary
Day Program Assistant
Professional with background in supporting and enhancing day programs. Skilled in providing compassionate care, facilitating engaging activities, and maintaining safe environments. Strong focus on teamwork and adaptability, effectively meeting diverse needs and ensuring reliable support. Known for excellent communication, problem-solving abilities, and positive attitude.
Overview
2016
2016
years of professional experience
Work History
E Commerce Associate
Canadian Tire
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Sales Associate
Canadian Tire
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Day Program Assistant
Various Co Operative Placements
Oshawa, ON
01.2012 - 04.2015
- Ensured client safety through effective monitoring and supervision during program activities.
- Supported clients with daily living skills, promoting independence and selfsufficiency.
- Documented client progress systematically, providing valuable feedback to case managers and support teams.
- Implemented behavior management strategies consistently, fostering a positive environment conducive to growth and learning.
- Contributed to a supportive atmosphere by collaborating with colleagues in planning events, sharing resources, and exchanging ideas for program improvement.
- Collaborated with multidisciplinary team members to provide comprehensive care for each participant.
- Maintained compliance on record-keeping requirements.
- Maintained a clean and organized program space, ensuring that all equipment and materials were readily accessible for daily use.
- Facilitated group activities that promoted social interaction, teamwork, and communication among participants.
- Developed strong rapport with clients by demonstrating empathy, active listening, and genuine interest in their needs and goals.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Education
Graduate Certificate - Gerontology-Activation Coordination
Durham College
Oshawa, None05.2015
Diploma - Social Service Worker
Durham College
Oshawa, None05.2014
Skills
- Teamwork
- Customer service
- Attention to detail
- Excellent communication
- Active listening
Languages
English
Native or Bilingual
Timeline
Day Program Assistant
Various Co Operative Placements
01.2012 - 04.2015
E Commerce Associate
Canadian Tire
Sales Associate
Canadian Tire
Graduate Certificate - Gerontology-Activation Coordination
Durham College
Diploma - Social Service Worker
Durham College