Samantha Morden
Corunna,ON
Summary
An energetic self-starter with proven abilities with experience in accounts payables, customer service, data entry, purchasing, and all facets of office procedures. Excellent communicator: able to draw people out and quickly put them at ease. Interact effectively at all levels including management, co-workers, and a team player dedicated to success. An individual who uses initiative and is able to organize and multi-task effectively and execute duties in a reliable manner with little or no supervision. Computer skills include Windows, Electronic mail, Word processing software, MS Word, and Excel. Knowledgeable and responsive administrative services professional. As results-driven head of office support team.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Vanguard
Sarnia, ON
03.2024 - Current
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
- Delivered exceptional customer service by offering requested information and independently resolving issues.
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
- Scheduled appointments and documented updates in scheduling software.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
- Operated office equipment such as photocopiers, fax machines, and printers efficiently.
- Sorted and distributed mail to appropriate staff members or departments daily.
- Ensured guest safety by monitoring visitor access through sign-in procedures.
- Coordinated deliveries and pickups of packages or documents for office.
- Documented discussions, messages and actions taken to process inquiries and maintain thorough records.
- Prepared conference rooms for meetings by setting up chairs, tables, projectors, refreshments if required.
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
- Updated spreadsheets with trackable metrics and created reports.
Receptionist Manager
Cassie's Dog Spa
06.2021 - 02.2022
- Accomplishes department objectives by managing staff; planning and evaluating department activities
- Maintains staff by recruiting, selecting, orienting, and training employees
- Ensures a safe, and secure, work environment
- Communicating to staff job expectations; planning, monitoring, and appraising job results
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
- Accomplishes financial objectives by forecasting requirements, preparing an annual budget
- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
- Health and safety
- Creating advertising.
Office Administrator
College Park Animal Hospital
02.2020 - 08.2020
- Knowledge of administrative office procedures, practices and routine office equipment to provide support in a environment using online databases to input /access client information
- Processed new patients and updated client records by entering data from previous clinics into the computer system using AviMark
- Scheduled annual checkup appointments, consultations and surgery visits for patients
- Located and measured medications according to prescription information, making modifications as instructed by the Doctor and Pharmacists
- Communicated instructions of medication to clients
- Monitored inventory levels to inform Doctor of shortages and facilitate resupply
- Provide financial payment/reimbursement
- Use software such as Word, Excel, Powerpoint, Electronic mail, and AVTECH
- Verbal and written communication skills to clearly and concisely respond to in-person and electronic program inquiries from the public
- Demonstrate interpersonal and listening skills to elicit information and support team members
- Interpersonal skills to interact with the public, to collaborate in a team driven environment to ensure that operational requirements are being met
- Proven customer service skills to effectively deal with a high volume of clients in person, by telephone and through electronic communication
- Switchboard and assists by directing calls and inquiries to appropriate staff as required
- Able to understand and apply the regulations, policies and guidelines
- Able to organize and coordinate workflow, assess priorities and meet deadlines
- Experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.
Sales Associate
Winners
Sarnia, ON
01.2018 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Provide customer service by greeting and assisting customers
- Resolved customer concerns using strong communication and conflict management skills
- Recommend, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions
- Recognize security risks and theft, and know how to prevent them or handle the situation
- Performing task such as handling money, and returns
- Processing daily shipments, organization, and set-up the warehouse.
Education
Administration - Office Administrator-Medical
Lambton College
Sarnia, ON01.2021
Skills
- Set Goals
- Problem Solving
- Adaptability
- Organizational Management
- Excellent Communicator
- Time Management
Languages
English
Timeline
Receptionist Administrator
Vanguard
03.2024 - Current
Receptionist Manager
Cassie's Dog Spa
06.2021 - 02.2022
Office Administrator
College Park Animal Hospital
02.2020 - 08.2020
Sales Associate
Winners
01.2018 - 02.2020
Administration - Office Administrator-Medical
Lambton College