Samantha Mascoll
Calgary
Summary
Detail oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast passed environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Area Sales Manager
Bellissima Fashions Ltd
05.2023 - 11.2023
- Mentored and developed a team of16 sales associates; Implementing a comprehensive and personalized training program, increasing product knowledge and facilitating a10% improvement in individual performance metrics
- Implemented innovative sales strategies that increased customer retention by15 % contributing significantly to the company’s revenue growth
Sales Manager
Bellissima Fashions Ltd
01.2016 - 01.2023
- Managed and directed all elements of individual store operations including sales, inventory management and employee recruitment, onboarding and training
- Trained all sales team members in the protocols required to consistently meet operational and revenue targets
- Collaborated with our Human resource manager on projects to develop; a modern employee training program designed to retain only the highest and best performing staff and to formulate policies and procedures for daily operations
- Improved customer engagement program through innovative merchandising and targeted promotions
Health and Safety Administrator
Trican Well Services Ltd.
08.2012 - 03.2015
- Managed the safety incentive program through the evaluation and assessment of sensitive and confidential information
- Planned and executed annual safety meeting for over three hundred (300) employees
- Updated and maintained commercial driver database for government regulation and auditing purposes
- Submitted and audited all logbooks for company commercial drivers
- Tracked all employee driving infractions for payroll and disciplinary purposes
Executive Assistant
Prime Carpet
02.2010 - 08.2012
- Served as the primary contact point for all customer correspondence and support for the sales and management team
- Managed all sales team calendars and coordinated events and travel
- Provided timely and accurate quotations for all customer inquiries
- Followed up on all sales transactions and processed invoices
Sales Coordinator
International Hotel
10.2008 - 12.2009
- Assisted company sales team by preparing pre-sale documentation and providing after sale support
- Provided timely and accurate quotations for all customer inquiries
- Followed up on all sales transactions and processed invoices
- Provided general feedback on the marketing program and potential areas of improvement
- Performed secretarial and administrative duties for the General Manager and Director of Sales
Housekeeping Manager
Sandman Hotels
09.2006 - 10.2008
- Managed, recruited and trained all housekeeping staff
- Attended to and resolved all guest complaints
- Responsible for inventory management of all guest supplies, cleaning provisions, linens, uniforms and various other fixed assets
- Consistently exceeded company guidelines for the general cleanliness of all guest rooms and public areas
Education
Bachelor of Tourism and Hospitality Management -
Mount St. Vincent University
01.2006
Business Administration Diploma - undefined
Mount St. Vincent University
01.2006
Skills
- Organizational
- Relationship Building
- Problem solving
- Prioritizing and Multitasking
- Microsoft office suite
Timeline
Area Sales Manager
Bellissima Fashions Ltd
05.2023 - 11.2023
Sales Manager
Bellissima Fashions Ltd
01.2016 - 01.2023
Health and Safety Administrator
Trican Well Services Ltd.
08.2012 - 03.2015
Executive Assistant
Prime Carpet
02.2010 - 08.2012
Sales Coordinator
International Hotel
10.2008 - 12.2009
Housekeeping Manager
Sandman Hotels
09.2006 - 10.2008
Business Administration Diploma - undefined
Mount St. Vincent University
Bachelor of Tourism and Hospitality Management -
Mount St. Vincent University
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