Samantha Goudreau
L'île Perrot,QC
Summary
Compassionate Social Services Technician offering 10-year background supporting clients through crisis intervention, communication and counseling. Efficient and accommodating professional committed to providing guidance to those in need. Devoted professional proactively and quickly identifies best course of action for given scenarios. Strong advocate for those in need and committed to providing best possible service.
Overview
9
9
years of professional experience
Work History
Social Work Technician
CIUSSS de l'Ouest-de-l'Ile-de-Montreal
Lachine, QC
11.2023 - Current
- Participated in case reviews with supervisors or other professionals as needed.
- Organized and maintained confidential client records and documents.
- Performed outreach activities in order to identify potential clients.
- Provided support to social workers in the completion of daily tasks.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Actively participated in team meetings and shared ideas for improving processes.
- Collaborated with social workers to support patients.
- Developed educational materials about available services for distribution to the public.
- Evaluated referrals from external agencies regarding potential new clients needing case management services.
- Identified additional community supports that may be beneficial for meeting the needs of disabled individuals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Special Education Technician
English Montreal School Board Outreach Network
04.2019 - 10.2023
- Crisis intervention
- Work with youth who have severe behavior and social maladjustments
- Participate in multi-disciplinary meetings
- Communicate and collaborate with various stakeholders
- Work with students with complex and/or multiple trauma
- Create and maintain positive relationships with students
- Ability to work with youth who have difficulties in emotional regulation
- Ability to work with youth who can be verbally or physically aggressive
- Developed and implemented behavior management plans to improve student behavior.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
Youth Worker
YMCA EquiJustice Montreal Program
09.2018 - 03.2019
- Manage youth judicial files
- Participate in assessments of the youth
- Facilitate youth placements and accompaniments to local community resources
- Collaborate with judicial and social services partners: SPVM, Juvenile Court, Centre Jeunesse, Municipal Court and the Crown Prosecutor
- Build partnerships with local community organizations
- Contact victims of crimes committed by youth
- Preform penial mediations
Special Educator
WIAIH Pat Robertson Development Center
03.2018 - 06.2018
- Evaluate all aspects of child development
- Establish and create personalized objectives for children
- Facilitate activities for groups and individuals
- Organize interventions plans in order to modify children behavior
- Involve and guide parents in stimulating children
- Inform parents of resources within the community and WIAIH
Day Camp Director
Westpark Pool
02.2017 - 08.2017
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Oversaw team of counselors and support team members.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
Integration Aide
Lester B. Pearson School Board
10.2014 - 03.2016
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Developed professional relationships with school staff to contribute to strong learning community.
- Monitored student classroom and outdoors activities to promote student safety.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
Education
Bachelor In Human And Social Issues Studies - Leisure Studies
Concordia University
Montreal, QC06.2018
DEC - Social Services
Dawson College
Montreal, QC06.2014
Skills
- Creating Schedules
- Emotional Support
- Special Needs Education
- Social Skills
- Recreational Activities
- Child Social Development
- Case Notes
- Conflict Resolution
- Suicide Intervention
- Violence Prevention
- Behavioral Intervention Plans (BIP)
- Crisis Intervention Techniques
- Child Development
- Behavioral Disorders
- Youth Supervision
- Behavior Management
- Peer Mediation
- Program Coordination
- Crisis Management
- Developmental Disorder
Timeline
Social Work Technician
CIUSSS de l'Ouest-de-l'Ile-de-Montreal
11.2023 - Current
Special Education Technician
English Montreal School Board Outreach Network
04.2019 - 10.2023
Youth Worker
YMCA EquiJustice Montreal Program
09.2018 - 03.2019
Special Educator
WIAIH Pat Robertson Development Center
03.2018 - 06.2018
Day Camp Director
Westpark Pool
02.2017 - 08.2017
Integration Aide
Lester B. Pearson School Board
10.2014 - 03.2016
Bachelor In Human And Social Issues Studies - Leisure Studies
Concordia University
DEC - Social Services
Dawson College
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