Samantha Gledhill

• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Facilitated complete overhaul of warehouse organization and fulfillment processes.
• Established new carrier contracts to optimize business growth, and cost efficiencies.
• Managed all inbound transport and warehouse receiving from domestic and international suppliers. Managed all outbound shipments to over 50 clients.
• Facilitated all freight shipments including TL and LTL shipments with carrier companies, ensuring accurate and timely deliveries.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volumes and website chat with exceptional professionalism, ensuring minimal wait times for customers.
• Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
• Produced weekly reports analyzing customer returns, sales , marketing ad-spend, and product sell-through data.

Responsible for overseeing all aspects of warehouse operations, including inventory management, order fulfillment, and 3PL coordination for valuable jewelry products. Ensured accuracy, efficiency, and compliance with safety and quality standards. Lead warehouse teams (2x 3PL's and 1x in-house fulfillment center), drives process improvements, and collaborates cross-functionally with all agency teams to optimize performance and customer satisfaction.