Brennan Brazeal

A dedicated and results-driven customer service professional with over 18 years of experience in delivering exceptional service and managing customer relationships. With a strong background in logistics coordination and transportation management, I bring expertise in process optimization, team leadership, and project management. Now seeking to leverage my skills in a Customer Service Manager role within the financial industry, with a focus on enhancing customer satisfaction, improving operational efficiency, and leading high-performing teams. Passionate about fostering long-term customer relationships, ensuring service excellence, and driving continuous improvement.

Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.

• Manitoba and Saskatchewan Market Conversion Project, Led a customer-facing project to convert the Manitoba and Saskatchewan market to order via a centralized system, improving ordering reliability and reducing delays. Managed customer expectations and communicated system changes effectively.
• TMS Discovery Project, Contributed to mapping the end-to-end order process to improve efficiency and customer satisfaction, identifying and addressing pain points across departments.