Samantha George
Toronto
Summary
Customer-focused professional with experience supporting patients and healthcare providers in the medical equipment industry. Skilled in navigating funding programs such as Ontario’s Assisted Devices Program (ADP), coordinating equipment services, and resolving inquiries with empathy and efficiency. Known for strong communication skills, attention to detail, and the ability to provide reliable administrative and customer support.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
National Seating & Mobility (Canada Care Medical)
North York,ON
08.2022 - Current
- Deliver high-quality customer support to patients, caregivers, and healthcare professionals via phone, email, and in-person interactions
- Processed funding applications through Ontario’s Assisted Devices Program (ADP) for medical equipment.
- Built strong client relationships by providing clear guidance on medical equipment usage and services
- Coordinate equipment deliveries, pickups, and maintenance. Ensuring proper compliance with healthcare regulations.
- Managed high call volumes while maintaining accuracy and attention to detail
- Processed quotes,orders and invoices, with a high degree of accuracy
- Verified insurance eligibility and handled billing inquiries and claim processing through HCAI,WSIB and March Of Dimes.
- Identified and resolved service issues quickly, improving customer satisfaction
- Handle urgent requests for critical medical equipment with priority and care.
Store Manager / Projects
Carter’s OshKosh
Toronto, Ont
07.2015 - 08.2022
- Collaborated with store leadership to monitor daily, weekly, and monthly sales results.
- Demonstrated results-driven approach with a proven track record of consistently meeting and exceeding KPIs.
- Guided and oversaw staff training to ensure achievement of daily objectives.
- Oversaw staff supervision and training initiatives to enhance skill development and meet organizational objectives.
- Delivered exceptional customer service to enhance overall shopping experience.
- Assessed and addressed business needs to enhance operational opportunities.
Cash Supervisor
Target Canada Co.
Toronto, Ont
01.2014 - 01.2015
- Partnered with store leadership to analyze daily, weekly, and monthly sales performance.
- Exhibited results-oriented strategy with a consistent history of surpassing key performance indicators.
- Directed and supervised staff training initiatives to enhance team performance.
- Directed staff supervision and training initiatives to foster skill development.
- Provided outstanding customer service to elevate shopping experience.
- Evaluated and resolved business needs to optimize operational efficiency.
Key Holder
Bench
Toronto, Ont
01.2012 - 01.2014
- Assisted store manager in upholding company standards and operational excellence.
- Facilitated comprehensive training sessions for sales staff on product knowledge.
- Monitored and enforced compliance with all store standards.
- Executed comprehensive visual updates across all store displays.
Receptionist
Pardons Canada
Toronto, Ont
01.2011 - 01.2012
- Managed phone operations and welcomed guests with professionalism.
- Facilitated guest and client entry into designated building areas.
- Streamlined file organization and managed comprehensive record-keeping systems.
- Organized and coordinated appointment scheduling for clients and business development team.
Education
High School Diploma -
Western Technical Commercial School
Toronto, ON10-2014
Skills
Experience in customer service within healthcare or medical equipment environments
Strong knowledge of Ontario’s Assisted Devices Program (ADP) and medical funding processes
Experience coordinating with healthcare professionals
Accurate documentation and data entry skills with attention to detail
Experience with order processing, billing, and insurance coordination
Demonstrated expertise in store management and comprehensive understanding of business operations
Streamlined task management by planning, developing, and implementing process improvements
Demonstrated collaborative skills by engaging effectively with supervisors, peers, subordinates, and professionals across all organizational levels
Mastered visual merchandising techniques to enhance product presentation
Demonstrated exceptional communication and leadership capabilities to drive team performance
Demonstrated expertise in Microsoft Word, Excel, and PowerPoint applications
Languages
English
Full Professional
Timeline
Customer Service Representative
National Seating & Mobility (Canada Care Medical)
08.2022 - Current
Store Manager / Projects
Carter’s OshKosh
07.2015 - 08.2022
Cash Supervisor
Target Canada Co.
01.2014 - 01.2015
Key Holder
Bench
01.2012 - 01.2014
Receptionist
Pardons Canada
01.2011 - 01.2012
High School Diploma -
Western Technical Commercial School