Samantha Garn
Calgary,AB
Summary
Dynamic professional with a proven track record at ENMAX, skilled in strategic problem-solving and data-driven improvements. Thrives in fast-paced environments with strong organizational abilities and commitment to team collaboration.
Overview
7
7
years of professional experience
Work History
Payment Support Advisor
ENMAX
Calgary, AB
03.2025 - Current
- Delivered exceptional phone and chat support to customers for bill payment arrangements.
- Managed offline support with payment receipts and agency consent emails alongside various types of BPEMs and IRs.
- Assisted LKM with peer shadowing during payment support calls and chat interactions.
Customer Service Representative
ENMAX
Calgary, Alberta
01.2023 - 03.2024
- Achieved first-call resolution for customers through phone, chat, and email communication.
- Demonstrated multitasking abilities within SAP while engaging with customers.
- Conducted outbound calling campaigns, notably for Equalized Payment Plan project offering installment options.
Pharmacy Assistant
Alberta Children's Hospital & Shoppers Drug Mart
Calgary, Alberta
03.2018 - 07.2023
- Managed medication orders to guarantee timely access for patients, and pharmacy staff.
- Developed a new blister pack organization system to ensure timely preparation, and efficient pharmacist checks.
- Trained new staff and assisted patients at drop-off/pickup by processing prescriptions and resolving insurance issues.
Education
Pharmacy Assistant - Pharmacy
Southern Alberta Institute of Technology
Calgary, AB02-2018
Bachelor of Science - Health Science
Mount Royal University
Calgary, AB04-2017
Skills
- Collaborative team player
- Organizational skills and attention to detail
- Analytical mindset
- Strategic problem-solving
- Multi-tasking and time management
- Logical decision-making
- Adaptability under pressure
- Quick learner
Timeline
Payment Support Advisor
ENMAX
03.2025 - Current
Customer Service Representative
ENMAX
01.2023 - 03.2024
Pharmacy Assistant
Alberta Children's Hospital & Shoppers Drug Mart
03.2018 - 07.2023
Pharmacy Assistant - Pharmacy
Southern Alberta Institute of Technology
Bachelor of Science - Health Science
Mount Royal University
Similar Profiles
Dawna GalbraithDawna Galbraith
Customer Service Representative at EnmaxCustomer Service Representative at Enmax
Breanne LarsenBreanne Larsen
Corporate Governance Assistant at ENMAXCorporate Governance Assistant at ENMAX
Parneet KaurParneet Kaur
Monitoring Officer at EnmaxMonitoring Officer at Enmax
Carly DoepelCarly Doepel
Project Manager at Critical MassProject Manager at Critical Mass
Carmelle EvansCarmelle Evans
Receptionist at CIR RealtyReceptionist at CIR Realty