Gagandeep Kaur
Brampton,ON
Summary
Proven sales professional with a track record of enhancing customer satisfaction and increasing sales revenue at Bell and Rogers Mobility. Skilled in customer relationship building and strategic sales planning, adept at upselling and cross-selling. Demonstrates exceptional interpersonal communication skills, consistently exceeding sales quotas through innovative strategies and effective negotiation tactics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with customer support and resolving inquiries effectively. Utilizes strong communication and problem-solving skills to address customer needs. Track record of enhancing customer satisfaction and fostering positive interactions.
Service-oriented Customer Support Representative with 6+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
6
6
years of professional experience
Work History
Customer Support Advisor
Rogers Communications
10.2024 - Current
- Delivered accurate information through various communication channels including phone calls, emails, live chat, and social media platforms.
- Promoted a positive work environment by actively contributing ideas during team meetings aimed at enhancing overall productivity.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
Sales Representative
Bell Mobility
08.2023 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Inside Sales Representative
Toronto Vanity
03.2023 - 08.2023
- Answered customers' questions regarding products, prices, and availability.
- Built relationships with customers and community to promote long term business growth.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Server, Bartender, Manager
Urban Maharajas
06.2019 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Inside Sales Representative
North America Cars Ltd.
06.2018 - 08.2019
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
GED -
Centennial College of Applied Arts And Technology
Scarborough, ON12.2020
Skills
- CRM software
- Call handling
- Customer service excellence
- Shipping and receiving
- Complaint handling
- Data management
- Customer success management
- Report generation
- Organization and recordkeeping
- Inbound call answering
- Software troubleshooting
- Teamwork and collaboration
- Customer service
- Attention to detail
- Microsoft windows and office
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Problem-solving
- Time management
- Network support
- Adaptability and flexibility
- Decision-making
- Remote support
- Friendly and patient
- Task prioritization
- Self motivation
- Analytical thinking
- Customer service expert
- Highly professional
- Customer communication and empathy
- Collaborative team player
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Customer Support Advisor
Rogers Communications
10.2024 - Current
Sales Representative
Bell Mobility
08.2023 - 08.2024
Inside Sales Representative
Toronto Vanity
03.2023 - 08.2023
Server, Bartender, Manager
Urban Maharajas
06.2019 - 03.2023
Inside Sales Representative
North America Cars Ltd.
06.2018 - 08.2019
GED -
Centennial College of Applied Arts And Technology
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