Samantha Ferazzoli, CHRP
Aurora ,Canada
Summary
Labour relations manager with extensive experience in managing unionized environments and navigating complex employee relations. Expert in collective bargaining, grievance resolution, and arbitration strategies, achieving a 30% reduction in dispute escalation. Proven ability to enhance workplace stability through innovative training programs and effective return-to-work initiatives. Focused on fostering collaboration with leadership to align HR practices with operational goals and drive employee engagement.
Overview
14
14
years of professional experience
Work History
Manager of Labour and Employee Relations
Humber River Health
08.2024 - Current
- Managed labor and employee relations for six bargaining units, directing grievance arbitration and collective bargaining strategies.
- Develop grievance and arbitration approaches; represent employer at HRTO and arbitration proceedings and liaise with legal counsel.
- Manage accommodation and return-to-work plans with Occupational Health to mitigate operational disruption.
- Coach leaders on progressive discipline and performance management; draft settlement memoranda and policy updates.
- Design and deliver training tools to enhance workplace stability.
- Supervise and mentor six HR Business Partners, guiding investigations and complex case resolutions.
- Directed grievance and arbitration strategies, enhancing resolution efficiency.
- Developed training programs, reducing dispute escalation by 30%.
- Mentored HR team, improving investigation turnaround times.
Head of People and Culture
Gertex Solutions
04.2023 - 07.2024
- Developed and executed strategic HR initiatives to enhance employee engagement and retention. Streamlined recruitment, onboarding, and introduced a performance-management framework. Collaborated with leadership on organizational design, workforce planning, and people analytics to drive growth.
- Championed targeted learning and development programs.
- Improved operational efficiency through effective HR strategies.
- Partnered with leaders to align workforce capabilities with business goals.
Manager, Human Resources
Sofina Foods
04.2022 - 03.2023
- Oversee human resources operations for Sofina Foods, enhancing employee engagement and retention. Implemented a tiered interview system, increasing retention rates by 10% in 9 months.
- Developed a competitive wage structure based on market data, improving recruitment efforts. Streamlined attendance management across 3 plants, boosting attendance by 28%.
- Increased Total Rewards package for Mechanical team members by 15%.
- Decreased Short and Long-Term Disability cases by 12% within one quarter.
- Improved employee satisfaction by 30% through enhanced training system.
- Reduced staff turnover by 25% via analysis of pulse survey feedback.
People Generalist and Benefits Partner
Verve Senior Living
04.2021 - 03.2022
- Lead HR professional in absence of VP, People.
- Co-led collective bargaining for 25 residences, achieving 82% satisfaction.
- Co-led arbitration with legal counsel.
- Developed Racial Equity Committee with 80% representation across locations;
- Increased Pulse Survey completion by 20%. Implemented Dayforce Payroll and HRIS for 30 properties.
- Redesigned Employee Benefits, enhancing offerings while reducing costs.
- Created training programs and onboarding processes, boosting senior retention by 22%.
- Established work-from-home policy, raising satisfaction by 82% and productivity by 24%.
- Spearheaded company culture initiative, improving employee satisfaction rates by 25%.
- Managed onboarding of 4 Generalists, achieving 100% retention and 50% leadership development.
- Collaborated with 5 partners to enhance training for 2000+ employees, increasing inclusivity by 70%.
- Audited benefits for 30 properties, saving $120,000 in pension funds.
Assistant, People
Verve Senior Living
02.2020 - 03.2021
Office Manager
Verve Senior Living
09.2017 - 02.2020
- Oversaw daily office operations, recruitment, and scheduling across departments. Coordinated HR documentation, ensured AODA and WHMIS compliance, and supported payroll processes. Trained administrative staff and maintained employee files. Organised annual events to enhance staff engagement.
- Streamlined recruitment processes, improving staff onboarding efficiency.
- Enhanced compliance protocols, reducing workplace incidents.
- Developed training programs, increasing administrative team competency.
- Executed events, boosting employee retention and morale.
Office Coordinator
Woodbridge Art School
Vaughan, ON
01.2013 - 08.2017
- Oversee office management, recruitment, and organization of teaching professionals and clients. Complete the recruitment process for OCT teachers. Create and promote employment ads via social media and hiring platforms. Support Owner in hiring, scheduling, evaluating, and processing payroll for employees and volunteers.
- Coordinated yearly Art show, managing venue booking, social media, advertisements, and ticket sales.
- Developed HR documentation and policies, ensuring staff compliance with AODA and WHMIS training.
- Excelled in oral and written communication, preparing meeting minutes for staff and external meetings.
Education
Graduate Certificate - Human Resource Management
Canadian Pension Certificate Program - undefined
Occupational Health and Safety Certification - undefined
Bachelor of Arts - Hons
Skills
- Labour relations
- Employee relations
- Employee engagement
- Collective bargaining
- Performance management
- Training and onboarding
Timeline
Manager of Labour and Employee Relations
Humber River Health
08.2024 - Current
Head of People and Culture
Gertex Solutions
04.2023 - 07.2024
Manager, Human Resources
Sofina Foods
04.2022 - 03.2023
People Generalist and Benefits Partner
Verve Senior Living
04.2021 - 03.2022
Assistant, People
Verve Senior Living
02.2020 - 03.2021
Office Manager
Verve Senior Living
09.2017 - 02.2020
Office Coordinator
Woodbridge Art School
01.2013 - 08.2017