Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Caetano

Hamilton,ON

Summary

Professional in bakery operations with experience in leading teams and driving results. Skilled in inventory management, quality control, and customer service. Strong focus on team collaboration and adapting to changing needs. Reliable, resourceful, and ready to deliver exceptional bakery outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bakery Manager

Longo’s Brothers Fruit Market
05.2022 - Current
  • Oversaw daily bakery operations, ensuring product quality and adherence to health standards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed staff scheduling, optimizing workforce efficiency and maintaining productivity levels.
  • Implemented inventory control procedures, reducing waste and ensuring timely product availability.
  • Trained new employees in baking techniques and customer service protocols for enhanced team performance.
  • Developed seasonal menu offerings, increasing customer engagement and sales opportunities.

Customer Service Manager

Longos, BurlingtonOntario
05.2021 - 05.2022
  • Led customer service team to enhance Guest satisfaction through improved communication strategies.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Balanced Safe , Paperwork and bank report

Front Desk Agent

Beckers Chalets
04.2019 - 11.2019


  • Managed guest check-ins and check-outs efficiently, ensuring smooth operations at front desk.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Maintained accurate room inventory and reservation records using property management system.
  • Assisted with processing payments and handling cash transactions securely and accurately.
  • Coordinated housekeeping requests and communicated special guest needs to relevant departments.
  • Trained new front desk staff on standard operating procedures and customer service protocols.

Receptionist

RE/MAX Real Estate Centre
01.2017 - 06.2019
  • - Uploaded listings to RHAB, TREB and BREB
  • - Created offers and waiver for agents
  • - interboarding listings
  • - corresponded to clients through emails and phone calls
  • - created, booked and confirmed appointments for agents and clients
  • - Kept reception clean and neat to give visitors a positive impression of the company

Education

Ontario secondary school diploma -

Corpus Christi Catholic Secondary School
06.2012

Skills

  • - Memorization and recall
  • - Conflict resolution
  • - Database administration
  • - Personable and outgoing
  • - Time management
  • - Attention to detail
  • - Organized
  • - Punctual

Certification

Starbucks Brand standards Leader

First Aid

Timeline

Bakery Manager

Longo’s Brothers Fruit Market
05.2022 - Current

Customer Service Manager

Longos, BurlingtonOntario
05.2021 - 05.2022

Front Desk Agent

Beckers Chalets
04.2019 - 11.2019

Receptionist

RE/MAX Real Estate Centre
01.2017 - 06.2019

Ontario secondary school diploma -

Corpus Christi Catholic Secondary School

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Samantha Caetano