Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Samantha Brown

East Vancouver,BC

Summary

Dynamic customer service professional with a proven track record at Habitat for Humanity, excelling in complaint resolution and active listening. Adept at streamlining processes and enhancing team collaboration, I leverage my expertise in data entry and product knowledge to deliver exceptional support and drive client satisfaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Habitat for Humanity
Chilliwack, BC
04.2022 - 06.2022
  • Assisted customers in locating resources and materials for home construction projects.
  • Educated clients about Habitat for Humanity programs and eligibility requirements.
  • Collaborated with team members to streamline customer service processes and improve response times.

Feild and Installations Reception

Star Choice Communications
Calgary, AB
02.2019 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team.

Fitness Coach

Curves For Women
06.2017 - 02.2019
  • Assisted customers in locating resources and materials for home construction projects.
  • Educated clients about Habitat for Humanity programs and eligibility requirements.
  • Collaborated with team members to streamline customer service processes and improve response times.

Supervisor

Tri Can (KFC)
Swan River, Manitoba
02.2006 - 02.2009

Education

Carson Graham Secondary School
North Vancouver, BC
05-1999

Skills

Customer service

Active listening

Critical thinking

Data entry

Call center experience

Complaint resolution

Payment processing

Professional telephone demeanor

Scheduling

Product knowledge

Team development

Administrative support

Staff training

Filing

Store maintenance

POS systems expert

Key holder experience

Languages

English
Professional Working

Certification

Food Safe Handlers 1 and 2

Forklift

WHIMIS

First Aid Recertification

Class 5 Drivers License

Front Line Support

Timeline

Customer Service Representative

Habitat for Humanity
04.2022 - 06.2022

Feild and Installations Reception

Star Choice Communications
02.2019 - 03.2020

Fitness Coach

Curves For Women
06.2017 - 02.2019

Supervisor

Tri Can (KFC)
02.2006 - 02.2009

Carson Graham Secondary School
Samantha Brown