Samantha Bottorff
Arroyo Grande
Summary
Experienced Produce Clerk with a robust background in managing fresh produce sections in busy retail settings. Strengths include exceptional knowledge of fruits and vegetables, proven skills in customer service and inventory management, and ability to maintain quality standards. Dedicated and driven to address challenges and develop creative solutions.
Previously made significant impact by improving stock rotation practices and enhancing customer satisfaction levels through prompt services.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Produce Clerk
Vons Grocery
Grover Beach
03.2023 - Current
- Stocked produce shelves with fresh fruits and vegetables daily.
- Assisted customers with product selection and inquiries promptly.
- Maintained cleanliness and organization of the produce department consistently.
- Monitored product expiration dates to maintain quality standards.
- Participated in physical inventory counts to keep information accurate and current.
- Created purchase orders for suppliers based on customer requirements.
- Answered customers' questions about products, prices, and availability.
- Communicated with team members to gather scheduling requirements and updates.
- Utilized scheduling software to manage shifts and employee availability efficiently.
- Maintained organization in storage areas to enhance workflow efficiency.
- Categorized and labeled items accurately for efficient inventory management.
- Assessed training needs through surveys and feedback from employees.
Service Deli Manager
Duneside Deli
Oceano
06.2024 - 09.2024
- Trained and supervised team members on food safety and customer service standards.
- Collaborated with vendors to maintain quality inventory and product selection.
- Ensured compliance with health regulations and company policies in all operations.
- Conducted regular inventory checks to minimize waste and control costs.
- Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
- Provided exceptional customer service by promptly responding to customer inquiries or complaints in a courteous manner.
- Created detailed reports on daily activities within the deli section for management review.
- Prepared weekly schedules for staff based on customer demand patterns and forecasted sales volumes.
- Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
- Assisted team members during peak hours by providing additional support where needed.
- Performed regular maintenance checks on equipment used in the deli department according to manufacturer's instructions.
- Utilized POS system to accurately process transactions, issue refunds and credits when appropriate and resolve discrepancies with customers' accounts.
- Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Barista Trainer
Starbucks
Arroyo Grande
03.2019 - 11.2022
- Trained new baristas on beverage preparation and customer service standards.
- Developed training materials to enhance staff knowledge of coffee products and on company standards.
- Provided ongoing support to baristas in fast-paced environments during peak hours.
- Collaborated with management to refine training programs based on staff feedback.
- Ensured compliance with health and safety regulations in daily operations.
- Conducted regular audits to ensure stock accuracy and compliance.
- Collaborated with suppliers to streamline ordering and receiving processes.
- Prepared and served food items according to health and safety standards.
- Followed food safety regulations during storage, preparation, and serving processes.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Trained new staff on proper food handling techniques and workplace protocols.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Education
New Technology Highschool
Nipomo, CASkills
- Leadership experience
- Clear communication
- Positive customer interactions and inquiries
- Stocking procedures
- Product knowledge
- Inventory and storage management
- Good student
Timeline
Service Deli Manager
Duneside Deli
06.2024 - 09.2024
Produce Clerk
Vons Grocery
03.2023 - Current
Barista Trainer
Starbucks
03.2019 - 11.2022
New Technology Highschool