Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Personal Information
Additional Information
Timeline
Generic
Renzil Coelho

Renzil Coelho

Richmond,BC

Summary

Personable and dedicated Customer Service Representative with 9years of extensive experience in different industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Produce Clerk

Safeway
Richmond, BC
10.2019 - Current
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Operated various types of equipment including balers, power jacks and slicing machines.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Checked prices and found requested products in store for customers
  • Greeted customers and provided immediate and courteous service at all times

Team Leader Shipper/Receiver, Supervisor

Stor-X Organizing Systems
Richmond, British Columbia
05.2017 - 02.2021
  • X Organizing Systems Determine method of shipment and prepare bills, invoices and other shipping documents.
  • Assemble containers and crates, pack goods to be shipped, and prepare identifying information and shipping instructions.
  • Oversee loading and unloading of goods from trucks, etc.
  • Inspect and verify incoming goods against invoices or other documents, record shortages and reject damaged goods.
  • Unpack and route goods to appropriate storage areas.
  • Maintain internal record-keeping systems.
  • Operate forklift, hand truck or other equipment to load, unload, transport and store goods.
  • Know safe storage and handling procedures for various chemicals and materials.
  • Know proper shipping procedures for transportation of dangerous goods.
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Integrated process improvements to increase overall workflow.
  • Keep work areas clean, neat and free of safety hazards to maximize efficiency.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Counted, sorted and stacked finished pieces for easy access.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths
  • Compared shipment contents with paperwork to support inventory accuracy and records management
  • Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements

Sales Associate

Yas Water World
Abu Dhabi, United Arab Emirates
11.2012 - 04.2017
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Offered product and service consultations and employed upselling techniques.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.

Business Consultant

MPHASIS Ltd., an HP Company
Mumbai, Maharashtra, India
02.2010 - 02.2012
  • During this period, I was working for the Bank of America Back Office, providing services for our Business Partners in North America.
  • My role was to install the bank approved software’s to our clients, provide online solutions to any software issues, purchasing of Licenses, setting up of network printers in the offices, purchasing of Laptops, Desktops and other office equipment’s such as Keyboard, Mouse, Memory, Monitors, and other peripherals.
  • Keeping a track of the equipment shipped and ensuring it reaches the correct location.
  • Setting correct expectations to our Business Partners and fulfilling the same.
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Received several Recognition and Appreciation awards during this period.

Supervisor

DION Engineering Works
Mumbai, Maharashtra, India
09.2008 - 02.2010
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Responsible for processing customer orders and coordinating with the Shop Floor for Production Planning and Scheduling of job orders.
  • Manage and prioritize all production processes and implement all production plans.
  • Prepare necessary paperwork and administer all invoices on spreadsheet and maintain records of all documents.
  • Ensure compliance to workplace policies according to safety objectives.
  • Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.

Flight Attendant

SAFI Airways
Dubai, United Arab Emirates
06.2007 - 07.2008
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Restocked and organized food, beverage and passenger items inventory.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Handed out headphones, blankets and other items to passengers as requested.
  • Followed safety, passenger and supply pre-flight checklists.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

Waiter

MADINAT JUMEIRAH
Dubai, United Arab Emirates
08.2004 - 05.2007
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Education

Certificate Attained (Year) Results -

THOMAS BAPTISTA COLLEGE
2002

Skills

  • Client support
  • Safety
  • Team supervision
  • Issue resolution
  • Goal-oriented
  • Lean Manufacturing
  • Call center experience
  • Quality Improvement
  • Sales tactics
  • Equipment operation
  • Complaint resolution
  • Shipment preparation
  • Quality assurance
  • Processes and procedures
  • Leadership

Affiliations

  • Working as a Cabin Crew with Safi Airways, having 220 hours flying experience approximately.
  • Have done Aviation General Safety & Security Training from Emirates Aviation Collage, Dubai.
  • Have done Aviation First Aid Training from St. John’s Ambulance, Australia.
  • Have done Aircraft Familiarization Training With Boeing 767-200ER, By Egypt Air.
  • Holding valid Flying license for Boeing 767-200ER.
  • I can swim very well at least 25 meters.

Certification

  • Have done Personal Survival Techniques Course
  • Have done Personal Safety & Social Responsibilities Course.
  • Have done Elementary First Aid Course.
  • Have done Fire Prevention & Fire Fighting Course.
  • Worked as a Commie 3 in LEELA KEMPINSKI, INDIA
  • Successfully completed Microsoft Word and Excel Certification
  • Forklift Certification.
  • Class 5 Driving License.

Personal Information

Birth 02/04 , Passport Details: , Number Date of Issue Date of Expiry Place of Issue L-4956546, ABU DABHI

Additional Information

  • Achievements: , Awarded as “Star Steward Of The Month” from Madinat Jumeirah. Received “Certificate of Recognition” for my outstanding performance from November 2010 to April 2011 from Bank Of America. Received “Summit Individual Award” from Mphasis Ltd Received “Certificate of Appreciation” from Mphasis Ltd Received two Appreciation Certificates from Mphasis Ltd for “Living and Displaying the Mphasis Values. Letter of appreciation for taking ownership. Won Innovation Award at Yas Water World Nominated couple of times for “Farah Out Awards”

Timeline

Produce Clerk

Safeway
10.2019 - Current

Team Leader Shipper/Receiver, Supervisor

Stor-X Organizing Systems
05.2017 - 02.2021

Sales Associate

Yas Water World
11.2012 - 04.2017

Business Consultant

MPHASIS Ltd., an HP Company
02.2010 - 02.2012

Supervisor

DION Engineering Works
09.2008 - 02.2010

Flight Attendant

SAFI Airways
06.2007 - 07.2008

Waiter

MADINAT JUMEIRAH
08.2004 - 05.2007

Certificate Attained (Year) Results -

THOMAS BAPTISTA COLLEGE

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Renzil Coelho