Hi, I’m
Samantha Balfour
Dartmouth,Nova Scotia
Summary
I have 12 years experience in the healthcare Industry and 6 years experience prior working in a call center which required technical skills that were learned quickly on the job. I am currently completing my Cybersecurity Specialist Diploma Program and am excited to take on new roles in the technical field again. I am a highly-motivated individual with a desire to take on new challenges. I consider myself to have a strong worth ethic, adaptability and exceptional interpersonal skills.
I am a committed individual with a history of meeting company needs with consistent and organized practices. I am also skilled in working under pressure and adapting to new situations and challenges.
Overview
21
years of professional experience
Work History
Northwood Homecare Dartmouth , NS
Home Support Worker
02.2017 - 02.2023
Job overview
- Maintained clean and well-organized environment for client health and safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted clients with bathing, dressing and incontinence care.
- Assisted clients with range of motion exercises as stated in care plan
- Recognized emergency situations and implemented appropriate procedures.
- Documented and reported any changes in client to supervisor
- Monitored skin integrity and reported any changes
- Provided palliative care the terminally ill and dying
- Documented care provided and submitted notes to supervisor.
ShannexDartmouth, NS
Continuing Care Assistant
01.2011 - 03.2015
Job overview
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
ConvergysTruro, NS
Customer Care and Retention Specialist
08.2002 - 12.2008
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Educated customers where applicable to alleviate need for future contact.
- Processed customer account changes with proprietary software.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Provided basic technical support for cellular telephones on a CDMA Network
RadiolandTruro, Nova Scotia
Supervisor
01.2002 - 12.2002
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled basic end of shift accounting for the store.
Education
CDI CollegeEdmonton, AB
Cybersecurity Specialist from Information Technology - Cybersecurity
06.2023
University Overview
- Completed coursework in ITC4-Introduction to Computers , PC14-Managing and Maintaining PC's: A+ Part 1 , PC24-Managing and Maintaining PC's: A+ Part 2, NWPO-Network +, Vis4- Visio, WNDX-Configuring a Windows Client Operating System, CWDO-Configuring Windows Devices, INN8-Introduction to Networking, ICNO-Interconnecting Cisco Network Devices, W740-Installation, Storage and compute with Windows Server 2016, W741-Networking with Windows Server 2016, W742-Identify with Windows Server 2016, SCPO-Security +, AB-W744-Securing Windows Server 2016, LXA4-Linux Fundamentals, PWSO-PowerShell, CYESN-Cybersecurity Essentials, CSAPL- Cybersecurity Analyst CySA+, PTSPL-PenTest+. DGTFN-Digital Forensics
FutureworxTruro, NS
Continuing Care Assistant Certificate from Continuing Care
11.2010
Skills
- Behavior Redirection
- Compassionate Client Care
- Client Safety and First Aid
- Care Plan Management
- Quality Program Protocols
- Time Management
- Critical Thinking
- Problem Identification
- Data Evaluation
- Creative Problem Solving
- Order and Refund Processing
- Call Documentation
- Customer Account Management
- Issue and Complaint Resolution
- Complex Product Knowledge
- Excellent Attention to Detail
- CRM Software
- Knowledge of Data Monitoring tools
- Knowledge of security incident and event management programs
- Knowledge of Windows Server 2016
- Knowledge of Network Security
Timeline
Home Support Worker
Northwood Homecare
02.2017 - 02.2023
Continuing Care Assistant
Shannex
01.2011 - 03.2015
Customer Care and Retention Specialist
Convergys
08.2002 - 12.2008
Supervisor
Radioland
01.2002 - 12.2002
CDI College
Cybersecurity Specialist from Information Technology - Cybersecurity
Futureworx
Continuing Care Assistant Certificate from Continuing Care