Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Samantha Balfour

Dartmouth,Nova Scotia
Samantha Balfour

Summary

I have 12 years experience in the healthcare Industry and 6 years experience prior working in a call center which required technical skills that were learned quickly on the job. I am currently completing my Cybersecurity Specialist Diploma Program and am excited to take on new roles in the technical field again. I am a highly-motivated individual with a desire to take on new challenges. I consider myself to have a strong worth ethic, adaptability and exceptional interpersonal skills.

I am a committed individual with a history of meeting company needs with consistent and organized practices. I am also skilled in working under pressure and adapting to new situations and challenges.

Overview

21
years of professional experience

Work History

Northwood Homecare
Dartmouth , NS

Home Support Worker
02.2017 - 02.2023

Job overview

  • Maintained clean and well-organized environment for client health and safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted clients with bathing, dressing and incontinence care.
  • Assisted clients with range of motion exercises as stated in care plan
  • Recognized emergency situations and implemented appropriate procedures.
  • Documented and reported any changes in client to supervisor
  • Monitored skin integrity and reported any changes
  • Provided palliative care the terminally ill and dying
  • Documented care provided and submitted notes to supervisor.

Shannex
Dartmouth, NS

Continuing Care Assistant
01.2011 - 03.2015

Job overview

  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Convergys
Truro, NS

Customer Care and Retention Specialist
08.2002 - 12.2008

Job overview

  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Educated customers where applicable to alleviate need for future contact.
  • Processed customer account changes with proprietary software.
  • Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
  • Provided basic technical support for cellular telephones on a CDMA Network

Radioland
Truro, Nova Scotia

Supervisor
01.2002 - 12.2002

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handled basic end of shift accounting for the store.

Education

CDI College
Edmonton, AB

Cybersecurity Specialist from Information Technology - Cybersecurity
06.2023

University Overview

  • Completed coursework in ITC4-Introduction to Computers , PC14-Managing and Maintaining PC's: A+ Part 1 , PC24-Managing and Maintaining PC's: A+ Part 2, NWPO-Network +, Vis4- Visio, WNDX-Configuring a Windows Client Operating System, CWDO-Configuring Windows Devices, INN8-Introduction to Networking, ICNO-Interconnecting Cisco Network Devices, W740-Installation, Storage and compute with Windows Server 2016, W741-Networking with Windows Server 2016, W742-Identify with Windows Server 2016, SCPO-Security +, AB-W744-Securing Windows Server 2016, LXA4-Linux Fundamentals, PWSO-PowerShell, CYESN-Cybersecurity Essentials, CSAPL- Cybersecurity Analyst CySA+, PTSPL-PenTest+. DGTFN-Digital Forensics

Futureworx
Truro, NS

Continuing Care Assistant Certificate from Continuing Care
11.2010

Skills

  • Behavior Redirection
  • Compassionate Client Care
  • Client Safety and First Aid
  • Care Plan Management
  • Quality Program Protocols
  • Time Management
  • Critical Thinking
  • Problem Identification
  • Data Evaluation
  • Creative Problem Solving
  • Order and Refund Processing
  • Call Documentation
  • Customer Account Management
  • Issue and Complaint Resolution
  • Complex Product Knowledge
  • Excellent Attention to Detail
  • CRM Software
  • Knowledge of Data Monitoring tools
  • Knowledge of security incident and event management programs
  • Knowledge of Windows Server 2016
  • Knowledge of Network Security

Timeline

Home Support Worker

Northwood Homecare
02.2017 - 02.2023

Continuing Care Assistant

Shannex
01.2011 - 03.2015

Customer Care and Retention Specialist

Convergys
08.2002 - 12.2008

Supervisor

Radioland
01.2002 - 12.2002

CDI College

Cybersecurity Specialist from Information Technology - Cybersecurity

Futureworx

Continuing Care Assistant Certificate from Continuing Care

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