Samanpreet Kaur
Scarborough,ON
Summary
Results-driven professional with 3+ years of experience, seeking a challenging role that leverages my diverse experience in customer service, technical support, sales, and operations. Committed to delivering exceptional service, enhancing team performance, and ensuring operational efficiency.
Overview
4
4
years of professional experience
Work History
Contact Center Representative & Insurance Sales Advisor
TD Insurance
09.2024 - 07.2025
- Analyzing clients' current insurance coverage and financial situation
- Conducting comprehensive needs assessments
- Personalized insurance recommendations
- Assisting with the insurance application process
- Ensuring compliance with regulatory requirements
- Cultivate and maintain strong, trusting relationships with clients
- Utilize Customer Care and Billing (CCB) Oracle system to manage clients account
- Awards – Highest Sales of the month, Highest Sales of the quarter, and Highest Conversion Ratio for two months
Customer Satisfaction Quality Control Analyst
Taste of Nature
01.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Contact Center Technical Support Representative
Nordia Inc
02.2023 - 12.2023
- Answer incoming calls from customers in need of technical assistance
- Promote complementary solutions to the customer
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Engaged actively with callers, confirming, or clarifying information and diffusing anger.
- Supported technical sales team members to drive growth and development.
- Delivered fast, friendly, and knowledgeable service for routine questions and complaints.
Retail Sales Associate
Vishal Mega Mart
07.2021 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Coordinated with stock team to expedite restocking of high-demand items.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Education
Post Grad. Diploma - Computer System Technician,IT
Loyalist College
Toronto, ON01-2023
Skills
- Exceptional customer service skills
- Effective communication and coordination
- Proficient in technical support
- Strong sales and negotiation abilities
- Skilled in insurance policy management
- Equipment operation and maintenance
- Safety regulation compliance
- Proficient in order processing
- Client relationship management
- Proficient in using WMS and Oracle
- Problem-solving and issue resolution
- Team leadership and training
- Adaptable and quick learner
- Attention to detail and accuracy
- Gathering information
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Contact Center Representative & Insurance Sales Advisor
TD Insurance
09.2024 - 07.2025
Customer Satisfaction Quality Control Analyst
Taste of Nature
01.2024 - 08.2024
Contact Center Technical Support Representative
Nordia Inc
02.2023 - 12.2023
Retail Sales Associate
Vishal Mega Mart
07.2021 - 11.2022
Post Grad. Diploma - Computer System Technician,IT
Loyalist College
Personal Information
- Availability: Full Time / Part Time Morning / Afternoon / Evening / Overnight Weekdays / Weekends / Holidays
- Visa Status: Work Permit
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