Mesfin Zemene

• Collaborated with cross-functional teams to identify and address customer needs.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed strong rapport with customers and created positive impression of business.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Developed and implemented sales strategies to increase profits.

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• Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
• Conducted check-ins with employees to assess workplace health and personnel engagement.
• Processed paperwork and hiring details for promotions and lateral position changes.
• Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
• Enhanced employee satisfaction by implementing effective HR policies and procedures.
• Created and delivered HR training sessions to staff, managers and executives.
• Developed and monitored employee recognition programs.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
• Documented recommendations to improve internal controls.
• Recommended new methods to improve internal controls and operating efficiency.
• Performed detailed reviews of business processes to identify opportunities for cost reduction and process optimization.
• Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.