Rama Suganya Chidambarakrishnan
London,Ontario
Summary
Experienced banking support professional skilled in resolving customer inquiries and fostering positive relationships. Collaborates effectively with team members and adapts to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in a customer-centric environment. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Possesses strong knowledge of offered banking services and products. Dedicated to meeting scorecard goals by processing high volumes of error-free transactions while maintaining reliability and honesty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contact Center Representative
TD Bank
09.2023 - Current
- Demonstrated strong interpersonal skills in responding to client needs with precision.
- Engaged in collaborative sessions to address frequent customer issues efficiently.
- Leveraged extensive product knowledge to boost first call resolution rates.
- Delivered outstanding customer service consistently during high-volume call periods.
- Achieved exceptional results by maintaining superior standards in all customer engagements.
- Trained new personnel regarding company operations, policies and services.
- Ensured precision in high-pressure transactional environments to maintain service flow.
- Accurately balanced cash drawers to minimize discrepancies.
- Resolved questions about account details, balances, and transaction activities.
- Handled telephone inquiries regarding checking accounts, savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Elevated client satisfaction through prompt handling of financial transactions.
- Informed clients about various banking services, facilitating financial decision-making.
- Attended frequent training sessions to remain current on industry advancements.
- Ensured strict compliance with regulations during transaction processing.
- Built long-term client relationships through tailored service.
Customer Service Associate
Wlamart
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Internship Student
Neupath Centre For Pain And Spine
03.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine, and special requirements.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Cashier
Daisy Mart
01.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Specialist
Jeganee Technologies Private
05.2015 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Diploma - Medical Office Administrator
Academy of Learning College
Mississauga, ON12.2022
Bachelor Of Technology - Biotechnology
Bharathidasan University
Trichirapalli, India04.2015
Skills
- Customer Service and Assistance
- Process Transactions
- Employee Management
- Hospitality and Accommodation
- Invoice Preparation and Processing
- Microsoft office - expert
- Team player
- Customer Data Confidentiality
- Money handling
- Deposit and withdrawal management
- Cash counting
- Patience and empathy
- Listening and comprehension
- Relationship building
- Sales and Cross-selling
- Customer needs assessment
- Balance transfers
- Fraud detection
Languages
English
Full Professional
Certification
- IFIC ( currently doing)
- First Aid/CPR Certified
- Basic life support
Skills
- Financial transactions - Expert
- Customer service - Expert
- Banking operations - Expert
- Communication skills - Expert
- Teller balancing - Expert
- Clients relationship management
Timeline
Contact Center Representative
TD Bank
09.2023 - Current
Internship Student
Neupath Centre For Pain And Spine
03.2023 - 04.2023
Customer Service Associate
Wlamart
08.2022 - Current
Cashier
Daisy Mart
01.2019 - 02.2020
Customer Service Specialist
Jeganee Technologies Private
05.2015 - 05.2016
Diploma - Medical Office Administrator
Academy of Learning College
Bachelor Of Technology - Biotechnology
Bharathidasan University
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