Summary
Overview
Work History
Education
Skills
Certification
Community Service
Awards
Training
Personal Information
Timeline
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SAMANDEEP KAUR

Markham,Canada

Summary

Dynamic, customer-focused professional with over 6 years of experience delivering exceptional service, efficiently resolving customer concerns, and maintaining high satisfaction ratings in fast-paced environments. Demonstrated expertise in managing diverse teams and enhancing departmental operations through effective leadership and strategic planning. Proven track record of driving efficiency and elevating team performance while fostering collaboration to meet and exceed organizational goals. Committed to creating positive customer experiences and contributing to overall business success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Department Manager (Facilities & Technology & Inventory Management)

McDonalds
09.2022 - Current
  • Optimized daily operations and labor deployment through collaboration with department and shift managers.
  • Led kitchen operations, ensuring food preparation, product rotation, and waste management met high standards.
  • Resolved customer complaints promptly to strengthen client relationships.
  • Conducted daily inventory counts and supported order placements based on forecasts.
  • Managed equipment and supplies upkeep to comply with health and safety regulations.
  • Streamlined departmental processes with implementation of time-saving strategies.
  • Addressed inquiries with recommendations that enhanced operational effectiveness.
  • Earned recognition from GM for exemplary leadership during peak hours while maintaining food safety standards.

Swing Manager

Mc Donald's
09.2021 - 09.2022
  • Trained new employees, delivering constructive and appreciative feedback to enhance performance.
  • Delivered prompt, friendly customer service, ensuring guest satisfaction.
  • Assisted in maintaining cleanliness per company standards, contributing to a welcoming environment.
  • Contributed to surpassing internal quality check standards through diligent practices.
  • Provided leadership to crew and managers during shifts to uphold Quality, Service, and cleanliness.
  • Led shift operations by delegating duties and following up with team members for accountability.
  • Motivated staff to achieve peak efficiency and maintain high-quality service.
  • Enhanced overall guest experience by collaborating with front-of-house staff during peak hours, resolving issues proactively.

Accountant Assistant

Khalsa enterprise
01.2017 - 09.2019
  • Maintained accurate records for each client to ensure data integrity.
  • Verified and posted account transactions, maintaining accounting ledgers.
  • Processed weekly payroll by managing employee timesheets.
  • Utilized spreadsheets to track data and generate informative charts.

Education

Diploma - Financial Planning And Wealth Management

Lambton College
Toronto, ON

Master of Business Administration - leadership, business strategy and organizational Behavior, Financial Management and Human resources, Accounting and Operation Management

Punjab Technical University

Bachelor of Commerce -

Sambalpur University

Skills

  • Decision-making and problem-solving

  • Reliable adaptability

  • Excellence in customer service

  • Inventory control management

  • Delegation of tasks

  • Inventory management

  • Equipment maintenance

  • Health safety compliance

  • Quality control standards

Certification

ONATRIO FOOD HANDLER LICENSE- 2021

Community Service

CIBC Run for Cure Event, Volunteered at CIBC Run for Cure Event related to breast cancer.

Awards

  • Mc Donald's Award Employee of the month of April 2020.
  • Awarded best employee of the year 2020.

Training

Training in Human Resources in Achiever's Pathway Solutions Pvt. Ltd. (Chandigarh India).

Personal Information

Timeline

Department Manager (Facilities & Technology & Inventory Management)

McDonalds
09.2022 - Current

Swing Manager

Mc Donald's
09.2021 - 09.2022

Accountant Assistant

Khalsa enterprise
01.2017 - 09.2019

Diploma - Financial Planning And Wealth Management

Lambton College

Master of Business Administration - leadership, business strategy and organizational Behavior, Financial Management and Human resources, Accounting and Operation Management

Punjab Technical University

Bachelor of Commerce -

Sambalpur University

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SAMANDEEP KAUR