Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samaa Butt

Pickering,ON

Summary

Great understanding of Pharmacy workflow and customer service with over ten years of experience. Excellent reputation for resolving problems and improving customer satisfaction. I want to be part of an energetic and goal-oriented team that would help me achieve my goals and put my abilities to the test as a professional.

Overview

17
17
years of professional experience

Work History

Pharmacy Caseworker/Therapy Coordinator

Innomar Strategies
09.2021 - Current
  • Ensures patients are aware of all public and private support and funding options available such as Ontario’s Trillium Drug Program and Manufacturer-sponsored PSPs
  • Tracks status of special funding requests, coordinates submission of additional information when required and communicates with patients and the rest of the interdisciplinary team when request decisions (approvals or denials) are received
  • Participates in the non-funded approval process when no funding sources are available
  • Coordinates, on the patient’s behalf, completion of forms/ paperwork required to obtain drug access
  • Interviews patients/care support partner to complete a needs assessment for financial assistance for medications not covered by Public or private insurances ODB
  • Fields EAP requests for information, and monitors the status of EAP requests
  • Tracks system for expiry of EAP approvals and follows up with renewal applications as required
  • Liaises with Innomar infusion clinics to coordinate scheduling of TB QuantiFERON tests, initial injection training as applicable
  • Liaises with retail and specialty pharmacies (includes faxing prescriptions, arranging delivery).
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Created treatment or service plan meeting each client's individualized needs.

Pharmacy Assistant

IDA Pharmacy
08.2021 - 08.2023
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply
  • Updated computer system with current customer, payment and inventory information
  • Processed incoming drug orders
  • Assisted pharmacist by filling prescriptions for customers daily and responding to patient questions regarding prescription and medication-specific issues
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients
  • Completed and filed documentation for insurance, store and liability purposes.

Pharmacy Assistant

Pharmasave
11.2017 - 04.2020

Pharmacy Assistant

PharmaChoice
03.2015 - 06.2017

Pharmacy Assistant

Drug store Pharmacy
03.2007 - 03.2014

Education

Accounting Diploma -

Seneca College
Toronto, ON

Pharmacy Assistant diploma -

Medix College
Toronto, ON

GED -

Marc Garneau Collegiate Institute
Toronto, ON

Skills

  • Insurance collaboration
  • Processing payments
  • Proficient in Kroll software and Salesforce
  • Knowledge of Quick Books, and Sage 50
  • Great Knowledge of Bookkeeping
  • Have working knowledge and experience using MS Word, Excel, Outlook
  • Quick-learner
  • Extensive knowledge of ODB, Trillium drug plan and third-part insurances
  • Computer savvy
  • Great Knowledge of EAP, LU codes, SECTION 8 and Nutritional forms

Languages

English
Native or Bilingual

Timeline

Pharmacy Caseworker/Therapy Coordinator

Innomar Strategies
09.2021 - Current

Pharmacy Assistant

IDA Pharmacy
08.2021 - 08.2023

Pharmacy Assistant

Pharmasave
11.2017 - 04.2020

Pharmacy Assistant

PharmaChoice
03.2015 - 06.2017

Pharmacy Assistant

Drug store Pharmacy
03.2007 - 03.2014

Accounting Diploma -

Seneca College

Pharmacy Assistant diploma -

Medix College

GED -

Marc Garneau Collegiate Institute

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Samaa Butt