Sam Muhammad
Coquitlam,BC
Summary
Enthusiastic IT System Administrator eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Always motivated to learn, grow, and excel skills in the Information Technology field.
Overview
13
13
years of professional experience
Work History
IT Systems Administrator
Glentel Inc.
Burnaby, BC
03.2017 - Current
- Oversaw IT operations & activities to maintain servers, laptops, MacBooks, iPad, and tablets for 250+ corporate users locally and remotely(Canada Wide).
- Kept software licenses and updates current for computers, servers, and mobile devices.
- Helped all office staff with setting up home offices during the COVID-19 pandemic.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues during the COVID-19 Pandemic.
- Planned and implemented complex internet and intranet applications on multiple platforms.
- Planned and executed various projects upgrading laptops, printers, debit machines, Smart TVs, etc.
- Coached and mentored colleagues and Co-Op Students
IT Support Specialist
Glentel Inc.
Burnaby, BC
03.2010 - 03.2017
- Provide IT support to over 300+ stores on daily basis.
- Created help desk tickets in ServiceNow, troubleshot and resolved or escalated to appropriate group when necessary, and documented problem status and action taken to resolve issues.
- Create user accounts and maintain security groups
- Prepared new computers, printers, and mobile devices according to internal standardized software and security deployment policies.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
System And Network Administrator Diploma - Information And Computer Systems
CDI College
Vancouver BC09.2008
Skills
- Data Backups
- User account Management and Support
- Maintenance and Troubleshooting
- Hardware Installation/Upgrades
- Data backups and recovery
- Virus Protection Monitoring
- VoIP Systems
- Excellent Time Management and Interpersonal
- Multitasking
Additional Information
- Tech Gear Enthusiast
- Health & Fitness
- Nature & Hiking
- Foodie
- Home Renovations & Improvements
Timeline
IT Systems Administrator
Glentel Inc.
03.2017 - Current
IT Support Specialist
Glentel Inc.
03.2010 - 03.2017
System And Network Administrator Diploma - Information And Computer Systems
CDI College
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