Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Umar Munawar

Ottawa,ON

Summary

Experienced Network Systems Administrator with over 12 years of expertise in design, development and maintenance of complex software and management of server infrastructures, data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.

Overview

19
19
years of professional experience

Work History

Network and Systems Administrator

Gastops Ltd.
03.2022 - Current
  • Administer and manage Active Directory Domain Services (AD DS), including Group Policies (GPO), DNS, OU administration, and hybrid identity solutions using Microsoft Entra ID (Azure AD) and Entra Connect, ensuring secure authentication and directory services across the enterprise.
  • Perform user account provisioning and lifecycle management, implementing Role-Based Access Control (RBAC), MFA, and security policies to protect identity and access management systems.
  • Support and maintain Microsoft 365 services including Teams, SharePoint Online, OneDrive, and Exchange Online, delivering reliable communication and collaboration in hybrid and cloud-based environments.
  • Utilize Remote Monitoring and Management (RMM) platforms to proactively monitor infrastructure, manage endpoints, automate updates, and detect and resolve issues before they impact operations.
  • Provide Tier 2 and Tier 3 technical support for identity, messaging, and collaboration platforms while following ITIL-based processes for incident, problem, and change management.
  • Develop and maintain the organization's System Security Plan (SSP) to align with CMMC and NIST 800-171 cybersecurity requirements, ensuring compliance with regulatory and customer mandates.
  • Collaborate with cross-functional teams to design and implement secure system configurations, integrations, and network enhancements to improve performance and security posture.
  • Leverage PowerShell scripting to automate repetitive administrative tasks, streamline reporting, and improve system configuration management.
  • Monitor and maintain MS Exchange, SMTP services, and VoIP platforms, including updates, certificate management, and routing to ensure high availability and reliability.
  • Create and maintain comprehensive technical documentation, including SSPs, network architecture diagrams, implementation guides, and operational processes.

Network & Systems Administrator

Starbeam Systems
01.2014 - Current
  • Provided IT Support to Small & Medium-sized Businesses in Ottawa/Kanata Area.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Created patches and solutions to fix bugs in existing applications.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Planned and implemented complex internet and intranet applications on multiple platforms.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
  • Specialized in installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.
  • Specialized in Managed Services, Hardware and Software Sales and Licensing, Network Design, Cabling, Cloud Migration and Data Recovery.
  • Responsible for deployment of Dell Servers, Migrating data for all clients.
  • Responsible for supporting: Windows XP/Vista/Windows 7/8/10, Office 2010-2019, Windows Server 2012/2016, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
  • Excellent telephone skills and good ability to use Remote Access.
  • Constructed and maintained Virtual Local Area Network (VLAN).
  • Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.

Google Brand Ambassador

Premium Retail Services
01.2015 - 01.2016
  • Brand Ambassador for Google products such as; Google chromecast, Pixel phone
  • Ensured product and display integrity, planogram compliance and demo unit functionality is consistent with client and store expectations.
  • Routinely participated and/or presented in retail sales location store meetings.
  • Consistent on-time reporting of each shift.

System Administrator & Cashier

Petro Canada
01.2012 - 01.2014
  • Responsible for support, monitoring, maintaining and troubleshooting of the POS system.
  • Administrate cameras and security system at all times.
  • Diagnose hardware and software failures and resolved technical issues when need be.
  • Receive payment in exchange of filled gas or goods from the convenience shop.
  • Make receipts and bills for customers.
  • Price and shelved incoming goods when needed be.
  • Calculated total payments received at the end of the day to tally with goods sold.
  • Maintained the shop area to ensure cleanliness at all times.

First Year Student’ Assistant

01.2011 - 01.2012
  • Worked with Professor to help first year computer technician students.
  • Assisted students with setting up windows and Linux server.
  • Explained students how to operate cisco routers.
  • Aided students in creating personal websites and establishing databases.

Kiwanis Club of Ottawa Vanier
01.2007 - 01.2011
  • Sugar Bush Festival, Running on Empties, Mother’s Day Roses.
  • Helped organizing activities on Petrie Island for Canada Day.
  • Administrated Operation Christmas Child in Rideau High School EXTRA CRICULAR ACTIVITIES.
  • Created Yearbook for Rideau High School 2010.
  • Managed Rideau High School’s Key Club website.

Key Club Rideau High School
01.2007 - 01.2010
  • Tracked Key Club participation and monitored the member’s database.
  • Designed posters, cards and website for publicity of different events and fundraisers.
  • Prepared monthly newsletters.
  • Created and regulated the Key Club Website.

01.2007 - 01.2009
  • Created a database to keep track of all the donations.

Student Welcome Student Club
01.2007 - 01.2008
  • Helped new immigrant students to familiarize with school.
  • Motivated students to participate in various clubs.
  • Translated documents and interpreted conversations for students’ understanding.

Education

Computer Systems Technician

Algonquin College
Ottawa, ON
06.2012

Skills

  • Network security oversight
  • Hardware and software monitoring
  • Office 365 Administrator
  • Data backups
  • Analysis and critical thinking
  • Network repairs and maintenance
  • Network systems installation
  • Effective communication
  • Server maintenance
  • Servers expertise
  • Technical Analysis
  • Infrastructure planning
  • Program installations
  • System upgrades
  • Flexible and Adaptable
  • Organization and Time Management
  • Mobile device management
  • Call triaging
  • Root Cause Analysis
  • Attention to Detail
  • Good Telephone Etiquette
  • Self-Motivated

Accomplishments

  • Ontario Honour Roll.
  • Kiwanis Foundation of Canada Scholarship.
  • Various Subject Proficiency Awards.
  • Developed currents employer's website

Timeline

Network and Systems Administrator

Gastops Ltd.
03.2022 - Current

Google Brand Ambassador

Premium Retail Services
01.2015 - 01.2016

Network & Systems Administrator

Starbeam Systems
01.2014 - Current

System Administrator & Cashier

Petro Canada
01.2012 - 01.2014

First Year Student’ Assistant

01.2011 - 01.2012

Kiwanis Club of Ottawa Vanier
01.2007 - 01.2011

Key Club Rideau High School
01.2007 - 01.2010

01.2007 - 01.2009

Student Welcome Student Club
01.2007 - 01.2008

Computer Systems Technician

Algonquin College

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Umar Munawar