Proven B2B Sales and Relationship Management Expertise: Consistently exceeded sales targets by delivering tailored software solutions that enhanced client retention and drive revenue growth.
Strong Interpersonal and Communication Skills: Skilled in building lasting client relationships, collaborating effectively across teams, and presenting compelling proposals to stakeholders.
High Academic Achiever with Rapid Learning Aptitude: Demonstrate an ability to quickly master complex concepts and apply them effectively in dynamic professional environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Kaseya
Dublin, Ireland
07.2025 - 11.2025
Worked with Key business accounts
Managed client relationships to drive customer satisfaction and retention.
Developed strategic account plans to align with client business goals.
Led cross-functional teams to deliver integrated solutions for clients.
Analyzed market trends to identify growth opportunities for key accounts.
Account Manager
Kaseya
Dublin, Ireland
04.2024 - 08.2025
Led contract negotiations between Kaseya and clients.
Utilized problem-solving & critical thinking to successfully meet client requests and assist with business growth.
Developed comprehensive proposals that addressed client objectives and positioned Kaseya as a trusted partner.
Conducted regular business reviews with clients to assess satisfaction and adjust strategies accordingly.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Associate Account Manager
Kaseya
Dublin, Ireland
10.2023 - 04.2024
Managed client accounts, ensuring alignment with business objectives and customer satisfaction.
Developed strategic plans to enhance account growth and retention initiatives.
Facilitated communication between cross-functional teams to streamline project execution.
Analyzed account performance metrics to identify areas for improvement and drive results.
Bartender
Fairmont, Stout NYC and Naomh Mearnog
California, New York and Dublin
12.2018 - 08.2023
Maintained bar inventory and ordered supplies to ensure seamless operations during peak hours.
Trained and mentored new bartenders on techniques and customer service standards.
Implemented efficient drink preparation processes, reducing wait times for patrons.
Built strong relationships with regular customers, fostering loyalty and repeat business.
Served high customer volumes during special events, nights, and weekends.
Coach
Naomh Mearnog and Clash Gaelic Games
Dublin, Ireland
05.2016 - 05.2023
Summer camps and private sessions for visiting students and corporate outings.
Developed training programs to enhance player skills in Gaelic games.
Coordinated team practices, ensuring effective use of training resources.
Organized competitive events, managing logistics and participant engagement.
Housekeeper
White Sands Hotel
Dublin Ireland
06.2017 - 09.2017
Maintained cleanliness and organization in guest rooms and public areas.
Implemented efficient cleaning routines to enhance guest satisfaction.
Office Administrator
MJK Solicitors
Dublin, Ireland
03.2017 - 04.2017
Managed daily office operations, ensuring efficient workflow and adherence to legal protocols.
Coordinated scheduling for client appointments and internal meetings, optimizing calendar management.
Developed and maintained filing systems for legal documents, enhancing information retrieval efficiency.
Education
B.A Joint Honours - Business and Economics
Trinity College Dublin
05-2023
Leaving Cert -
Portmarnock Community School
06-2019
Skills
Problem solving
Schedule management
Strategic planning
Sales expertise
Excellent negotiation skills
Communication and Collaboration
Business development
Certification
ECDL Certified 2015
Managing the Technology Channel for IT Sales Professionals from CompTIA 2025