Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adil Bouqentar

Montreal,QC

Summary

As a Senior Account Manager, I have adeptly managed diverse portfolios, delivering tailored solutions that optimize client revenue and satisfaction. My strategic approach to client engagement and meticulous attention to detail have consistently resulted in increased account retention and expansion opportunities.

In my role as a Senior Credit Analyst, I have demonstrated proficiency in assessing creditworthiness, mitigating risk, and ensuring compliance with regulatory standards. Leveraging advanced analytical tools and industry knowledge, I have effectively guided decision-making processes to minimize credit losses and maximize profitability.

Complementing my financial expertise, I have also excelled in customer care, providing exceptional service and support to clients across various industries. Through proactive communication and personalized assistance, I have fostered loyalty and trust, enhancing overall customer satisfaction and retention rates.

With a commitment to continuous improvement and innovation, I thrive in fast-paced environments where I can leverage my multifaceted skill set to drive business success and exceed expectations. I am now seeking new opportunities to contribute my expertise and leadership capabilities to a dynamic organization poised for growth and excellence.

Overview

2
2
years of professional experience

Work History

Senior Account Manager

Ufrost
11.2023 - Current
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Expanded market share by identifying new business opportunities and securing high-value accounts.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.

Senior Account Manager

Divvia Payments
05.2023 - 09.2023
  • Developed a proactive customer outreach program that identified up-sell and cross-sell opportunities with existing clients
  • Developed and tracked key performance metrics to ensure customer satisfaction
  • Analyzed customer data to identify trends and segment customers, resulting in a strong increase in customer lifetime value
  • Negotiated and closed contracts based on owners needs
  • B2B sales.

Customer Service Agent

IO Solution
01.2022 - 03.2023
  • Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues
  • Demonstrated empathy and understanding when dealing with difficult customers, resulting in a strong decrease in complaints
  • Handled customer inquiries with empathy and professionalism, resulting in a strong customer satisfaction rating.

Senior Credit Analyst and Customer Care

Fairstone Financial
03.2022 - 02.2023
  • Reviewed and approved credit applications and customer credit limits in a timely manner
  • Analyzed financial statements, credit reports, and customer profiles to assess creditworthiness and set credit limits for new and existing customers
  • Developed and implemented a credit policy and procedures manual that improved customer service and compliance with industry regulations
  • Create and maintained credit files, tracking customer payments and outstanding debts
  • Provided exceptional customer service and care during point of contact, resulting in an increase in positive customer reviews.

Education

Bachelor of Commerce - Finance

John Molson School of Business
Montreal, QC
06.2027

High School Diploma -

Sharjah American International School
Dubai, United Arab Emirates
04.2019

Skills

  • Problem Solving
  • Microsoft Office Word
  • Microsoft PowerPoint
  • Decision Making
  • Critical thinking and problem solving
  • Microsoft Excel
  • Ability to Multitask
  • Effective Time Management
  • Ability to Work Under Pressure
  • Communication Skills
  • Microsoft Office
  • Ability to Work in a Team
  • Adaptability
  • Computer Skills
  • Leadership and Teamwork
  • Customer Service Skills
  • Interpersonal Skills
  • Strategic Planning
  • Creative Thinking
  • Sales expertise
  • Revenue Generation
  • Territory Management

Languages

French
Native or Bilingual
English
Native or Bilingual
Russian
Native or Bilingual
Arabic
Limited Working

Timeline

Senior Account Manager

Ufrost
11.2023 - Current

Senior Account Manager

Divvia Payments
05.2023 - 09.2023

Senior Credit Analyst and Customer Care

Fairstone Financial
03.2022 - 02.2023

Customer Service Agent

IO Solution
01.2022 - 03.2023

Bachelor of Commerce - Finance

John Molson School of Business

High School Diploma -

Sharjah American International School

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Adil Bouqentar