Salvador Barrios
Anaheim,CA
Summary
Productive and well-organized office supervisor with 7+ years of responsible administrative and customer service experience. Maintains a high level of professionalism in all situations with a focus on developing measurable quality improvement outcomes. Committed to enhancing the overall effectiveness of an organization's administrative needs with advanced time management skills, critical thinking, and efficient communication.
Overview
11
11
years of professional experience
Work History
Front Office Supervisor B
Orange County Social Services Agency (Santa Ana)
2022.08 - Current
- Establish and update weekly work schedules.
- Standardize office structures and processes to promote collaboration and increased performance.
- Organize meetings for all levels of staff and coordinate availability of conference rooms for participants.
- Develop annual and probationary performance evaluations for unit staff members.
- Hold monthly conference meetings with unit staff and provide guidance.
- Conduct selection interviews and select prospective candidates.
- Submit procurement requisition orders to meet department needs.
- Develop meeting agendas and take meeting minutes.
Mental Health Worker I
Orange County Health Care Agency (Anaheim)
2019.12 - 2022.08
- Provide a welcoming and engaging environment for patients with mental illness or multiple occurring disorders, so they may participate in social and recreational activities.
- Oversee and coordinate co-occurring substance abuse groups, self-help and education groups, games, and wellness education.
- Responsible for taking clients on group outings to places of interest.
- Create reports from client data to gather statistical information.
- Developed and implemented activities to help clients develop social and independent living skills.
- Collaborated with clinical personnel to coordinate and implement client services.
- Provided clients with recommendations to community resources.
- Worked collaboratively with other mental health professionals to provide consistent care.
Patient Service Advocate II
Alta-Med Health Services (Huntington Beach)
2016.08 - 2019.08
- Provided clerical duties such as making copies, answering phones, scanning, and faxing.
- Answer high volume calls from and direct calls to designated departments.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person and telephone.
- Used EPIC EHR Software to schedule appointments.
Service Restaurant Cashier
Disneyland Resort
2013.02 - 2016.03
- Cheerfully maintained constant interaction with guests including answering questions, providing directions, and event information to help create memorable experiences.
- Responsible for taking guests orders using POS system and verifying their order by repeating it back.
Education
Bachelor of Science - Human Services
California State University
Fullerton05.2017
High School Diploma -
Katella High School
Anaheim05.2011
Skills
- Facilitate meetings virtually and in person using WebEx, Zoom, and Teams.
- Comprehensive understanding of Microsoft Office 365: Outlook, Word, Excel, Power Point, OneNote, and Teams.
- Experienced with EPIC EHR (Electronic Health Records)
- Ability to effectively provide case management services.
- Strong Interpersonal Communications.
- Exceptional time management and multi-tasking skills.
- Demonstrates professional leadership and conflict resolution.
- Maintains effective communication with all levels of staff.
- Collaborates effectively in diverse team settings.
- Bilingual in English and Spanish
Timeline
Front Office Supervisor B
Orange County Social Services Agency (Santa Ana)
2022.08 - Current
Mental Health Worker I
Orange County Health Care Agency (Anaheim)
2019.12 - 2022.08
Patient Service Advocate II
Alta-Med Health Services (Huntington Beach)
2016.08 - 2019.08
Service Restaurant Cashier
Disneyland Resort
2013.02 - 2016.03
Bachelor of Science - Human Services
California State University
High School Diploma -
Katella High School
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