Elva Lozada

As an Eligibility Technician (ET) with the County of Orange, I provided excellent customer service without bias to clients seeking assistance. I was responsible to conduct in-depth interviews while simultaneously entering reported information from applicants into the Social Service Agency’s CalSAWS System. As an Intake Worker, my role was to determine client initial Cal Fresh and Medi-Cal eligibility benefits in accordance with State/Federal/County regulations and established policies and procedures. I utilized the CalSAWS System to enter client information and ensure accurate eligibility for the Cal Fresh and Medi-Cal programs. I also utilized the Medi-Cal Eligibility Database System (MEDS) to search for client information including but not limited to client vitals, current and past eligibility information, client aid codes, verify Other Health Care (OHC) program eligibility, verify client's income by running the Income Eligibility and Verification System (IEVS), print temporary Medi-Cal Benefit Identification (BIC) Cards, verify applicants can go to the doctor by utilizing the MEDS Online Provider Inquiry (MOPI) screen, view companion cases, and newborn information. I also assisted in troubleshooting MEDS alerts that were created due to a discrepancy between the information in CalSAWS and MEDS. I utilized the CalHEERs (Covered California) System website to pull client applications and verifications to apply for client eligibility. I made CalHEERS referrals for clients that do not qualify for Medi-Cal benefits. I imaged all documents into the county database on the CalSAWS system. I ensured that any unaddressed discrepancies are corrected and processed to apply accurate case eligibility within CalHEERS, MEDS, and CalSAWS. I ensured to follow the departments No Wrong Door Policy and refer applicants to any other programs and assistance they may be eligible for by providing contact information, follow-up calls, emails, or provide them with flyers regarding their inquiries. As part of the Outstation Unit, I traveled daily to and from different locations including homeless shelters and jails to serve our most needy clients that normally do not have the means to make it to SSA Regions alone. I always maintained a respectful and professional demeanor with clients and other County employees and partnering agencies. I was entrusted with maintaining client’s confidentiality of all information and documents that are considered personal and sensitive in nature.

As an Administrative Assistant with Big Top Rentals, I was responsible for answering high volume client and vendor calls. I worked alongside Sales Representatives, Warehouse Workers, and Foreman to ensure complete customer satisfaction. I created and maintained new and existing customer information in the company database. I was entrusted to work with confidential and personal information to complete customer payments and update existing contracts. I completed daily inventory of all rental products. I ordered and restocked all office and rental supplies. I created and organized event packets that included event contract, venue rentals, customer contact information, and company information for any customer comments, questions, or concerns. I created and distributed work assignments among Delivery/Setup Staff of 24. I was responsible to compare and approve timesheets and mileage logs to ensure accurate employee compensation to submit for Payroll. I was also Head Showroom Decorator.

As a Pharmacy clerk for Harbor Compounding Home & Health care, I acted as the first point of contact for visitors and created a pleasant reception area. I worked alongside Pharmacy Technicians, Providers, Vendors, and Sales Representatives. I was responsible for assisting in-office clients picking up and/or dropping off prescriptions from their providers. I answered all incoming phone calls from patients, providers, and vendors and transferred phone calls to the appropriate department. I was responsible for taking messages and handling correspondence. Other phone duties include receiving verbal approvals or denials of medication from providers as well as refill requests from patients. Using the pharmacy’s software program, Eterby, I printed prescription refills for Pharmacy Technicians to fill timely, added/removed credit card information, processed payments, and added/adjusted insurance information. I ensured all over-the-counter products and prescription medications were in stock and organized appropriately. I met with prospective vendors and was responsible for bringing in products that were a good fit for the front end of the pharmacy. As a pharmacy who catered to providers and patients in all of California, Arizona, and Nevada, I worked under tight deadlines to ensure all prescriptions filled were mailed on time for next day delivery, while maintaining a clean and organized workspace. I created, mailed, and filed provider and client invoices using Excel and QuickBooks. I was relied on to provide quality training for new pharmacy clerks. I was also relied on to ensure customer satisfaction and resolved customer grievances swiftly and effectively.

As a Retail Associate working at Forever 21, I enhanced customer satisfaction by providing personalized assistance and product recommendations. I provided excellent customer service, addressing inquiries and resolving issues swiftly. I stocked merchandise, clearly labeling items, and arranging according to size or color. I handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes. I also organized store merchandise racks and displays to promote and maintain visually appealing environments.