Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saloni Gill

Brossard,QC

Summary

Certified Laser Hair Removal Technician since 2020 and Nail Technician since 2024, currently pursuing a Diploma in Esthetics. Skilled in performing deep cleansing facials with a strong focus on client care and skin health. Dedicated to staying up-to-date with the latest beauty and skincare techniques, with hands-on experience in providing high-quality, results-driven treatments in a professional setting.

Overview

4
4
years of professional experience

Work History

Restaurant Customer Service Representative

Tim Hortons
05.2023 - Current
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.

Account Manager

JobTorrent Inc.
09.2022 - 01.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Marketing Agent

JobTorrent Inc.
08.2022 - 09.2022
  • Developed corporate communications strategies, programs and projects.
  • Partnered cross-functionally to identify marketing opportunities to support brand objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.

Restaurant Customer Service Representative

Olivia's Authentic Chicken
04.2022 - 06.2022
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Lowes Home Improvment
03.2021 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Certificate in Gel Nails - Nail Technician

Star Lashes World
Brossard, QC
10-2024

High School Diploma -

Castlebrooke Secondary School
Brampton, ON
06.2021

Certificate in Laser Hair Removal - Advanced Clinical Training

Sharplight Technologies
Concord, ON
06-2020

Diploma in Advanced Esthetician - Esthetician

New Age Spa
Saint-Leonard, QC

Skills

  • Checking Reservations
  • Customer Relations
  • Microsoft Word
  • Retail Sales Customer Service
  • Staff Training
  • Laser hair removal
  • Skin analysis
  • Nail application
  • Time management

Languages

English
Native/ Bilingual
French
Limited

Timeline

Restaurant Customer Service Representative

Tim Hortons
05.2023 - Current

Account Manager

JobTorrent Inc.
09.2022 - 01.2023

Marketing Agent

JobTorrent Inc.
08.2022 - 09.2022

Restaurant Customer Service Representative

Olivia's Authentic Chicken
04.2022 - 06.2022

Customer Service Representative

Lowes Home Improvment
03.2021 - 08.2021

Certificate in Gel Nails - Nail Technician

Star Lashes World

High School Diploma -

Castlebrooke Secondary School

Certificate in Laser Hair Removal - Advanced Clinical Training

Sharplight Technologies

Diploma in Advanced Esthetician - Esthetician

New Age Spa

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Saloni Gill