Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saloni Gill

Brossard,QC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Restaurant Customer Service Representative

Tim Hortons
05.2023 - Current
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.

Account Manager

JobTorrent Inc.
09.2022 - 01.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Marketing Agent

JobTorrent Inc.
08.2022 - 09.2022
  • Developed corporate communications strategies, programs and projects.
  • Partnered cross-functionally to identify marketing opportunities to support brand objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.

Customer Service Representative

Lowes Home Improvment
03.2021 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Restaurant Customer Service Representative

Olivia's Authentic Chicken
04.2021 - 06.2021
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Castlebrooke Secondary School
Brampton, ON
06.2021

Skills

  • Checking Reservations
  • Customer Relations
  • Microsoft Word
  • Retail Sales Customer Service
  • Staff Training
  • Maintaining Clean Work Areas
  • Account Management

Languages

English
Native or Bilingual
French
Professional Working
Punjabi
Full Professional

Timeline

Restaurant Customer Service Representative

Tim Hortons
05.2023 - Current

Account Manager

JobTorrent Inc.
09.2022 - 01.2023

Marketing Agent

JobTorrent Inc.
08.2022 - 09.2022

Restaurant Customer Service Representative

Olivia's Authentic Chicken
04.2021 - 06.2021

Customer Service Representative

Lowes Home Improvment
03.2021 - 08.2021

High School Diploma -

Castlebrooke Secondary School

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Saloni Gill