GERSON MORALES
Sacramento
Summary
Results-driven professional with extensive experience in retail operations and team development. Known for strong problem-solving and negotiation skills, consistently improving customer satisfaction while training staff to excel in service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Departament Assistant Manager
Floor and Decor
Roseville, CA
04.2022 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff members on customer service best practices and sales techniques.
- Analyzed inventory levels, optimizing stock replenishment to reduce shortages and improve sales performance.
- Developed and implemented visual merchandising strategies to enhance product presentation and drive customer engagement.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Millwork Sales Specialist
Lowes Home Improvment
San Bruno, CA
09.2020 - 09.2021
- Developed customized millwork solutions for residential and commercial projects, enhancing customer satisfaction.
- Collaborated with contractors to determine project specifications and provided expert product recommendations.
- Conducted in-depth product demonstrations, showcasing features and benefits to drive sales conversions.
- Trained team members on millwork products, improving overall knowledge and customer service quality.
Flooring Supervisor
The Home Depot Inc
San Carlos, CA
01.2017 - 08.2020
- Supervised installation teams to ensure quality and adherence to safety standards.
- Coordinated project schedules, minimizing delays and optimizing workflow efficiency.
- Trained new staff on flooring techniques and company policies, enhancing team performance.
- Conducted regular inventory assessments to maintain stock levels and reduce waste.
Education
High School Diploma -
South San Francisco High School
South San Francisco, CA05.2014
Skills
- Time management
- Problem-solving
- Team leadership
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Attention to Detail
- Negotiantion/Communication
Certification
- Licensed Forklift Trainer - over 7 year of experience
Languages
Spanish
Native or Bilingual
Timeline
Departament Assistant Manager
Floor and Decor
04.2022 - Current
Millwork Sales Specialist
Lowes Home Improvment
09.2020 - 09.2021
Flooring Supervisor
The Home Depot Inc
01.2017 - 08.2020
High School Diploma -
South San Francisco High School