Hi, I’m
Sally Willetts
Coquitlam
Summary
Dedicated customer service professional with expertise in effective team management and ensuring customer satisfaction. Proficient in addressing inquiries and resolving problems promptly. Confident in working independently and taking initiative while also valuing collaboration and being a team player. Excellent interpersonal skills to motivate and communicate effectively, driving desired results. Recognized for dedication, diligence, and conscientiousness, consistently delivering exceptional outcomes.
Overview
23
years of professional experience
1
Certification
Work History
Otter Trail Winery
Head Server
2024.03 - Current (2 education.years_Label & 4 education.months_Label)
Job overview
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Supervised server staff and simultaneously served personal section of tables.
- Cultivated warm relationships with regular customers.
- Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
Dent Island Lodge
Bartender/Server/Housekeeper
2022.06 - 2023.09 (1 education.year_Label & 3 education.months_Label)
Job overview
- Completed 2 seasons 2022 and 2023 both roughly 3 month contracts. Lived on site for the duration of the season.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Lordco
Cashier/Parts Counter Person
2023.02 - 2023.03 (1 education.month_Label)
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Pulled merchandise to fulfill orders to specification.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Conducted inventory transactions using scanner gun.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
Sixth Street Grill
Server
2015.10 - 2022.06 (6 education.years_Label & 8 education.months_Label)
Job overview
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Cast & Crew Entertainment Services Inc
Covid Monitor/supervisor
2020.06 - 2022.05 (1 education.year_Label & 11 education.months_Label)
Job overview
- worked at various studios and locations in and around BC, dependent on where film/show was being filmed
- Ensuring COVID compliance on set, cleaning, sanitizing and disinfecting high contact areas, inventory and supplies ordering
- Performed regular checks on equipment to ensure optimal working conditions.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- taking care of actors, making sure they felt safe while on set and inbetween.
Personas Patio Restaurant & Lounge
Server
2017.08 - 2020.03 (2 education.years_Label & 7 education.months_Label)
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
- represented the company at outside events and fundraisers
Stress Less Cleaners
Owner/Operator
2010.10 - 2018.06 (7 education.years_Label & 8 education.months_Label)
Job overview
- Visiting properties and providing quotes for cleaning, cleaning properties at an expert level to customer requirements and satisfaction, collecting payment upon completion of services
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Maintained relationships with existing clients by providing superior customer service.
SY Fong Holdings
Rental Agent/General Maintenance
2010.01 - 2018.01 (8 education.years_Label)
Job overview
- Cleaning in and around rental properties prioritizing safety at all times, hosed down and swept steps and sidewalks, inspected facility and grounds, steam cleaned and shampooed carpeted areas, on call out of hours showing empty units to potential tenants and preparing units for new tenants
Cafe Divano
Barista/server
2009.04 - 2010.08 (1 education.year_Label & 4 education.months_Label)
Job overview
- Prepare and provide food and beverage to new and regular customers, continually provided exceptional service to customers, thoroughly cleaned and sanitized work area including mopping, sweeping, washing display cases, wiping down prep areas and equipment, washing utensils, and dismantling and cleaning machinery, cashiering and POS procedures, preparing food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
Jones' Coffee House
Manager
2002.07 - 2008.01 (5 education.years_Label & 6 education.months_Label)
Job overview
- Trained, coached and mentored staff to ensure smooth transition
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Cashing out at end of day, including organizing staff wages and tips
- Responsible for safe and proper opening and closing of the restaurant
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Cheslyn Hay High SchoolStaffordshire, England
GNVQ Business Studies - Level 1
Vancouver, BC
Introductory Bartending Course
Cheslyn Hay High SchoolStaffordshire, England
High School Diploma
Skills
- Exceptional interpersonal communication skills, including in person and by email
- Excellent time management skills with abilities to prioritize, delegate, and oversee
- Effective problem solver
- Adherence to high customer service standards & practices
- Customer-focused
- Detail oriented
- Proficient in computer skills/social media
- Exceptional telephone etiquette
- Outgoing and energetic personality
- Professional appearance and attitude
- Knowledge of health and safety standards and regulations
- Multitasking skills
Certification
- MPIO
- ActSafe 101
- First Aid Level 1
- FoodSafe Level 1
- SafeSets International
- WHMIS 2015
- Serving It Right
- COVID19 Safety Procedures
- Reiki Level 1
- Selling it Right
Contact
Coquitlam BC
References
Michelle Polat: 604-847-7422
Justin Farr: 250-287-5970
Jason Stevenson: 604-418-2955
Dan Cassivi: 778-773-9382
Chris Rogers: 604-556-8882
John Sterling: 778-863-7801
Timeline
Head Server
Otter Trail Winery
2024.03 - Current (2 education.years_Label & 4 education.months_Label)
Cashier/Parts Counter Person
Lordco
2023.02 - 2023.03 (1 education.month_Label)
Bartender/Server/Housekeeper
Dent Island Lodge
2022.06 - 2023.09 (1 education.year_Label & 3 education.months_Label)
Covid Monitor/supervisor
Cast & Crew Entertainment Services Inc
2020.06 - 2022.05 (1 education.year_Label & 11 education.months_Label)
Server
Personas Patio Restaurant & Lounge
2017.08 - 2020.03 (2 education.years_Label & 7 education.months_Label)
Server
Sixth Street Grill
2015.10 - 2022.06 (6 education.years_Label & 8 education.months_Label)
Owner/Operator
Stress Less Cleaners
2010.10 - 2018.06 (7 education.years_Label & 8 education.months_Label)
Rental Agent/General Maintenance
SY Fong Holdings
2010.01 - 2018.01 (8 education.years_Label)
Barista/server
Cafe Divano
2009.04 - 2010.08 (1 education.year_Label & 4 education.months_Label)
Manager
Jones' Coffee House
2002.07 - 2008.01 (5 education.years_Label & 6 education.months_Label)
Cheslyn Hay High School
GNVQ Business Studies - Level 1
Introductory Bartending Course
Cheslyn Hay High School
High School Diploma