Sally Payes
North Hollywood
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
11
11
years of professional experience
Work History
Case Manager
BD&J
Los Angeles
01.2026 - Current
- Manage personal injury matters from intake through settlement.
- Maintain consistent communication with clients, attorneys, medical providers, and insurance adjusters.
- Coordinate medical treatment and monitor case progress to ensure timely resolution.
- Gather and organize liability and damages documentation, including medical records, billing, wage loss, and supporting evidence.
- Negotiate with insurance carriers and assist attorneys in maximizing case value.
- Prepare cases for demand submission and support settlement negotiations.
Case Manager
Vaziri Law Group
Los Angeles
08.2025 - 01.2026
- Managed personal injury claims, ensuring compliance with deadlines and case milestones.
- Communicated with clients regarding treatment updates, claim status, and documentation needs.
- Coordinated with medical providers to obtain records and billing for demand packages.
- Assisted attorneys with case strategy and liability development.
- Prepared and submitted public entity claims when applicable.
Case Manager
The Accident Guys, Dayan Houman PLC
Los Angeles
01.2024 - 08.2025
- Manage 150+ personal injury cases, maintaining timely communication with clients, attorneys, and medical providers.
- Supervise and train two virtual case managers from onboarding to full case management.
- Initiate client contact and provide regular case updates for transparency throughout the claims process.
- Prepare and file public entity claims with state and city jurisdictions.
- Communicate with opposing parties' insurance companies to dispute liability for clients' claims.
- Collaborate with attorneys to develop strategic treatment plans, ensuring case alignment and maximizing outcomes.
- Gather and organize critical evidence, including witness statements, accident reports, and video surveillance, to support case development and strengthen claims.
- Contact clients to collect and verify documentation of special damages, ensuring accurate and complete records to strengthen claims.
Production Supervisor
Grimmway Farms
Arvin
07.2019 - 11.2023
- Led a team of 60 production associates, ensuring smooth operations and meeting daily output goals.
- Trained employees on manufacturing and assembly processes to uphold quality and safety standards.
- Planned and allocated resources effectively to maximize labor, equipment, and material efficiency.
- Handled production-related issues, including material shortages, equipment malfunctions, and scheduling conflicts.
- Conducted performance evaluations and implemented corrective actions to improve team effectiveness.
- Maintained and updated HR records, including new hires, terminations, role changes, and compensation adjustments.
Booth Manager
Vallarta Supermarkets
Bakersfield
06.2015 - 05.2019
- Supervised a team of five booth clerks, providing guidance and support to ensure smooth daily operations.
- Established and communicated clear goals and performance expectations to team members.
- Resolved customer issues proactively, ensuring high satisfaction through timely and effective solutions.
- Handled all monetary transactions, including preparing cash and check deposits and reconciling daily sales.
- Performed administrative support tasks, including managing phones, inventory, mail, data entry, record keeping, and team assistance.
Education
B.S. - Business Administration - Management/Marketing
California State University of Bakersfield
Bakersfield, CASkills
- Client Relations & Customer Service Excellence
- Administrative & Operational Support
- Goal Setting & Performance Optimization
- Proficient in Microsoft Office Suite
- Proficient in Google Workspace
- Proficient in RingCentral
- Proficient in Outlook
- FileVine
- Tech-Savvy & Quick to Learn New System
Timeline
Case Manager
BD&J
01.2026 - Current
Case Manager
Vaziri Law Group
08.2025 - 01.2026
Case Manager
The Accident Guys, Dayan Houman PLC
01.2024 - 08.2025
Production Supervisor
Grimmway Farms
07.2019 - 11.2023
Booth Manager
Vallarta Supermarkets
06.2015 - 05.2019
B.S. - Business Administration - Management/Marketing
California State University of Bakersfield