Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Shelter Intake Worker
Hope Mission
Edmonton, Alberta
2023.01 - Current
Conducts intake interviews to obtain detailed client information and completes necessary paperwork.
Assess caller needs and provided information about available resources.
Developes strategies to improve service delivery efficiency and effectiveness.
Maintaines client records in accordance with program guidelines and regulations.
Monitores the intake process to ensure compliance with applicable laws, policies, procedures, and standards.
Receives and processed incoming calls from individuals seeking shelter services.
Ensures that all documentation was accurate, complete, timely, and compliant with relevant laws and regulations.
Attends to medical emergencies
Conductes intake interviews to obtain detailed client information and completed necessary paperwork.
Attended staff meetings and trainings related to agency operations.
Provides crisis counseling, referrals, advocacy, and support to clients in need of assistance.
Youth Worker/DSW Worker
Résidence Gatineau
Montreal, Quebec
2022.01 - 2024.11
Facilitated group discussions, activities, and workshops for youths on a variety of topics.
Attended court hearings related to juveniles who were involved with the organization's programs.
Implemented behavior management strategies when needed for challenging behaviors.
Assessed physical conditions of the residence on a daily basis for any health-related issues or concerns.
Provided emotional support and guidance to individuals experiencing difficulties or crises situations.
Provided crisis intervention services when needed including de-escalation techniques and supportive counseling services.
Provided direct care and support to residents in a group home setting.
Ensured compliance with all applicable regulations and guidelines.
Monitored medication administration schedules and administer medications as prescribed by physicians.
Remained level-headed and proactive during emergency situations.
Acted as role model for clients by exhibiting positive behaviors.
Support Worker/Childcare Assistant Teacher
CHUBBY CHEEKS NURSERY
UAE, Dubai
2020.01 - 2021.12
Supervised daily students’ attendance and notifying appropriate authorities when necessary.
Supported classroom activities, including tutoring, grading homework, and reviewing exams.
Organized classroom materials to help teachers prepare for daily instruction and activities.
Tutored students individually and in small groups to reinforce learning concepts.
Organized the classrooms and learning materials to ensure a conducive learning environment for students and classroom efficiency.
Partnered with teacher to plan and implement lessons following school’s curriculum, goals, objectives, and philosophies.
Assisted and mentored students in groups and individual settings.
Assessed student assignments and learnings to check quality and comprehensiveness.
Participated in lesson planning and curriculum implementation.
Created lesson materials, visuals, and digital presentations to supplement lesson plans.
Performed administrative activities such as taking attendance, grading assignments, and maintaining student records.
Implemented behaviour modelling and specialized teaching techniques to share and reinforce social skills.
Education
Master of Arts - Education and Skills Training
University of Buea
Skills
Incident Reporting
Scheduling Coordination
Report Preparation
Training experience
Program Development
Strong leadership
Employee Motivation
Staff Supervision
Staff Scheduling
Policy Enforcement
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Work Preference
Work Type
Full Time
Timeline
Shelter Intake Worker
Hope Mission
2023.01 - Current
Youth Worker/DSW Worker
Résidence Gatineau
2022.01 - 2024.11
Support Worker/Childcare Assistant Teacher
CHUBBY CHEEKS NURSERY
2020.01 - 2021.12
Master of Arts - Education and Skills Training
University of Buea
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